fail to resolve our domains

140 views
Skip to first unread message

anita...@talkboxapp.com

unread,
Aug 30, 2014, 9:11:55 AM8/30/14
to public-dn...@googlegroups.com
We've been running our domains for few years already, but google DNS suddenly failed to resolve them from few hours ago. We did nothing on the DNS these few days.

Please help to check:


thanks.

Shen Wan

unread,
Aug 30, 2014, 10:41:05 AM8/30/14
to public-dn...@googlegroups.com, anita...@talkboxapp.com
I just checked and all of our servers resolve the domain fine (218.213.210.13). Is this still an issue for you? If so, please provide your location for further investigation.

Shen Wan

unread,
Aug 30, 2014, 11:34:08 AM8/30/14
to public-dn...@googlegroups.com, anita...@talkboxapp.com
Hi,

I am sorry for the inconvenience. Are you in South America? Your domain's nameserver owner, GoDaddy, is dropping our queries initiated from that region. I have asked them to unblock Google Public DNS. It may help for you to reach out to them as a customer too.

On Saturday, August 30, 2014 9:11:55 AM UTC-4, anita...@talkboxapp.com wrote:

Anita Wong

unread,
Aug 31, 2014, 10:23:08 PM8/31/14
to she...@google.com, public-dn...@googlegroups.com
The problem has been resolved at Google side. Thanks a lot.
Regards,
Anita Wong

Senior System Engineer
Talkbox Ltd.

Anita Wong

unread,
Aug 31, 2014, 10:23:09 PM8/31/14
to she...@google.com, public-dn...@googlegroups.com
Hi,

I’m from HK, but our service are international.

If this problem comes from GoDaddy, should I send a request to them? Or your side has already solved this problem?

Thanks very much.
Regards,
Anita Wong

Senior System Engineer
Talkbox Ltd.


Shen Wan

unread,
Aug 31, 2014, 10:25:35 PM8/31/14
to public-dn...@googlegroups.com, she...@google.com, anita...@talkboxapp.com
There is nothing we can do to help this issue besides notifying GoDaddy. If it still exists, please ask GoDaddy to unblock Google Public DNS.

Anita Wong

unread,
Sep 1, 2014, 9:42:56 AM9/1/14
to she...@google.com, public-dn...@googlegroups.com, she...@google.com
ok, thanks very much.
Regards,
Anita Wong

Senior System Engineer
Talkbox Ltd.


Reply all
Reply to author
Forward
0 new messages