No reports

[Riv3r]

Just a quick question. Why am I not receiving my reports? The website
has identified that it has made contact with my linux machine. Why no
reports? I'm using free btw.

Specs:
HPmini 210 notebook
Ubuntu 11.10

'Nuff said.

[Drew Reece]

Have you activated Prey in the control panel?
Have you enabled a report (under 'Information to gather')?
Have you tried check mode?
http://support.preyproject.com/kb/troubleshooting/running-prey-in-check-mode

Drew

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[Riv3r]

On Mar 11, 12:37 pm, Drew Reece <dru...@gmail.com> wrote:
> Have you activated Prey in the control panel?
> Have you enabled a report (under 'Information to gather')?

> Have you tried check mode?http://support.preyproject.com/kb/troubleshooting/running-prey-in-che...

>
> Drew
>
> On 11 Mar 2012, at 07:16, Riv3r wrote:
>
>
>
>
>
>
>

Thank, Drew. Unfortunately, everything is checking out ok. Here's my
terminal view after performing a check:
-- CHECK MODE ON.

### PREY 0.5.3 spreads its wings!
### Linux 121v312--LT 3.0.0-16-generic #29-Ubuntu SMP Tue Feb 14
12:49:42 UTC 2012 i686 i686 i386 GNU/Linux

-- Looking for connection...
-- Got network connection!

>> Verifying Prey installation...

-- Checking if cron daemon is running...
-- Cron daemon found.
-- Checking for crontab entry...
-- Found!

>> Verifying API and Device keys...

** API key is valid. Your user account is correctly set up.
** Device key is valid. Good. Current status is ok.

[Drew Reece]

So is it set missing in the control panel?

> ** Device key is valid. Good. Current status is ok.

Will say 'Current status is missing' if it detects that setting from the control panel.

Are you behind a proxy? Can you 'ping control.preyproject.com' & get responses back?

You can also run without the --check argument & prey will do a full run see if that makes a difference eg.
sudo /usr/share/prey/prey.sh

Drew

[Riv3r]

I am not behind a proxy. My browser and a few other things are such as
IRC and my torrent client but that wouldn't (shouldn't) remotely
effect prey unless it somehow leeches off my browser for support.

Ping results check out:
64 bytes from li171-165.members.linode.com (173.230.131.165):
icmp_req=1 ttl=45 time=50.1 ms

I tried marking the device as missing and waited a half hour for the
report (set on 10 minute intervals) and received nothing.

Anything else I can check?

[Drew Reece]

It may depend on how your proxy is set up. If it is on the network it could be denying curl access to the control panel, in this case try another network if possible?
Run check mode again or remove the '--check' argument & Prey will do a full run & output the log data to your prompt.
Otherwise read the logs for prey /var/log/prey.log (I think that is correct for Linux) they are overwritten each run, so duplicate them if you need the contents.
Is the device verified in your account? Does it have a last check in date in the list of devices?

Drew

[Tom Wood]

Drew, he said he was NOT behind a proxy.

Riv3r, We do need to see the log file to see if we can help more. Could you
post it?

Tom

[Drew Reece]

He said the browser, IRC & torrent client are proxied. Can't curl get caught out by that, especially if it's on the network and not just a local cache?
I aggree logs would be handy though :)

Drew

[Riv3r]

Where do I go for logs? Heres what I get after typing "sudo /usr/share/
prey/prey.sh ":

-- Looking for connection...
-- Got network connection!

-- Checking URL...

>> Reading configuration...

-- Frequency in sync (10).

>> Verifying status...

-- Got status code 200!
-- Nothing to worry about. :)

-- Cleaning up!

On the preyproject website the device says "Tracked since: 3 days ago"

[Drew Reece]

Try /var/log/prey.sh, or just run …
sudo /usr/share/prey/prey.sh
…it will give the same output.

The 'tracked since' looks like it seeing the control panel, is it still marked missing in the control panel? Are there any modules active (in the information to gather). The '200 status' says it is not marked missing on the control panel so it won't report.

Compare the keys in /usr/share/prey/config to the ones in the device & account pages on the control panel.

Drew