"Saving your design failed due a prior safety lock of your account" How to resolve?
Sean H
Sean H
Sean H
Stuart Hanlon
weph
Michal Rutka
Hi,
in the meantime the designer was reset. Please check if you can save your work now?
Kind regards,
Michal
Sean H
frank Vercant
Op dinsdag 29 november 2016 10:57:48 UTC+1 schreef Michal Rutka:
Massimiliano Bilò
I am using last Pro Designer version 2.5.
I exported the designer into zip file, I edited the panel.xml inside the archive to modify the label of some component, I create a new archive again and when I tryed to import I receive the following message:
"There was an implementation error in Designer while restoring your account data. The system administrators have been notified of this issue. To prevent potential damage to your data, further modifications have been disabled until the admins have cleared the issue. Do not make changes to your designs or configuration during this period, as these changes may get lost. For further assistance, please contact support. (Error Message : Restoring your account data has failed. Please contact an administrator for assistance. Avoid making further changes to your account and design to prevent any potential data corruption issues: No row with the given identifier exists: [org.openremote.modeler.domain.DeviceCommand#754140]; nested exception is org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [org.openremote.modeler.domain.DeviceCommand#754140])"
Even if I pressed Cancel button, and nothing was imported in designer, at the moment each time I try to save I receive the message "Saving your design failed due a prior safety lock of your account. Administrators have been notified of this issue."
What can I do?
thanks
Regards
gg
Alex Martin
alexrod
alexrod
Sean H
alexrod
I was finally able to make OpenRemote work for the first time. I'm posting below the issues I found and the steps I did so new users can understand what to do as not everything is straight forward. I really recommend using the OpenRemote sample project (Home Example sample file openrempote.zip located here https://github.com/openremote/Documentation/blob/master/referenceprojects/openremote.zip from this reference page here https://github.com/openremote/Documentation/wiki/Example-Home ) to make sure everything is working properly. Note that I’m a beginner on this and am just trying to describe the steps I went through to make things work for the first time.
1) Create your account by going to this link http://www.openremote.com/professional-designer/ and clicking on Order Now. For private use, on the order screen click on add coupon and insert coupon code PRIVUNIV. You will not need to pay anything for private use when inserting this coupon code. You will immediately receive an email with the subject “OpenRemote Purchase Receipt”. You will need a second email “OpenRemote Designer Account Registration” which contains a link to activate your account. It took almost 24 hours for me to receive this email. Once you get it click on the link to activate your account. Note that the email says that you have a password but it doesn’t say what the password is so after clicking on the account activation link I clicked on “Forgot Password” and immediately received a new email titled “OpenRemote Password Assistance” with a link to create a password. Once the password is created you can now access the designer.
2) Go to http://www.openremote.com/ and click on login. Use the user name sent to you on the “OpenRemote Designer Account Registration” and the password you created in step 1.
NOTE: Do not Click on Remember Me on the login page (I think this feature was removed now). If you do so next time you try to login you will get an error “There was an implementation error in Designer while restoring your account data. The system administrators have been notified of this issue”. If this happens you need to go to your browser settings and clear the cache, cookies and password for the OpenRemote site. After doing that you should be able to access OpenRemote again.
3) After Login in, you will be at the Designer page. Click on the Import icon on the top left of the page and upload the openremote.zip file (located here: https://github.com/openremote/Documentation/blob/master/referenceprojects/openremote.zip)
If you get the message ”Saving your design failed due a prior safety lock of your account” it is because your account is locked. You will get the same message if you try to save your project by clicking on the Save button (top left). After reading other posts in this forum I realized that the only way to solve that was to reset my account which only an administrator can do. As a work around I created a new account and was back to step 1 above. But using my second account solved this issue. Also, if you don’t want to create another account it looks like locked account are reset automatically in a daily basis (see https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!searchin/openremotecommunity/cookies%7Csort:relevance/openremotecommunity/y338RXjuYI4/NAQCNHXUBQAJ)
4) After you successfully imported the opneremote.zip file, still in the Designer page click on “Download Resources” which will lead you to this link here: https://github.com/openremote/Controller/releases
I downloaded the controller Version 2.6.0 (Beta 1) (https://github.com/openremote/Controller/releases/download/v2.6.0_beta/OpenRemote_Controller.zip)
Unzip the controller to a local folder in your PC (example C:\OpenRemote).
You need to have the Java Development Kit and have the environment variables set as explained here: http://www.openremote.com/install-the-controller/
I’m running Windows 10 so I used the Windows instructions
After having the variables set, go to your OpenRemote bin folder (C:\OpenRemote\bin) using the DOS Command Prompt and run “openremote.bat run” command line.
I’ve got the message “INFO 2017-01-25 20:04:17,735 : Unable to retrieve controller identity, retrying in 1,000 milliseconds...” which I don’t know how to solve but it doesn’t look like it creates a problem, the controller is running anyway’. Let the controller running on the command prompt.
5) Got to http://localhost:8688/controller and type in your user name received in your “OpenRemote Designer Account Registration” email and the password you created in step 1 above and your controller should sync with the project you imported in the designer. If you get the message “Authentication failed, please check your username and password.” It is because your account is locked. See step 3 above on how to solve it.
6) Download your App. In my case I have a Samsung Galaxy Tab 4 so I used the OpenRemote android app from PlayStore. After you download the app and run it, you will get the configuration screen. Click on Add Controller and then type in the IP address of the machine you are running the controller (Step 6 aboe). Note that that the app suggests port 8080 but you actually need to use port 8688 (ex http://192.168.1.30:8688/controller ). You don’t need to fill out any of the other fields, just click save. The app will try to connect to the controller and will show a green check mark if successful. If it doesn’t connect then either you don’t have the controller running on your PC or you have the wrong IP address set up in the app. If connected successfully to the controller, then exit the app and start it again and you should see a screen asking you to select the Panel you want to use and the application will launch. This is one of the Panels available in the designer. If after you set up the controller in the app you keep coming back to the app configuration screen when the app starts up, delete the controller and add it back again.
Hope this helps other beginners!