Summary of MLO-Cloud Service Disruption
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Andrey Tkachuk (MLO)
Jun 15, 2012, 8:42:07 AM6/15/12
to mylifeo...@googlegroups.com
On June 15, 2012 there was a service disruption for MLO-Cloud. Most of MLO-Cloud users had difficulties to connect to the Cloud. The functionality was fully restored in a few hours after initial report. Now that we have fully analyzed the situation we would like to share with you our summary of the event.
The reason of the issue was power lost in a region on Amazon Web Service where we host MLO-Cloud servers. We have verified that MLO-Cloud has been fully restored and working normally now. No data loss detected.
Below you can find the technical report from Amazon:
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8:50 PM PDT We are investigating degraded performance for some volumes in a single AZ in the us-east-1 region.
9:27 PM PDT We continue to investigate this issue. We can confirm that there is both impact to volumes and instances in a single AZ in US-EAST-1 Region. We are also experiencing increased error rates and latencies on the EC2 APIs in the US-EAST-1 Region.
9:55 PM PDT We have identified the issue and are currently working to bring effected instances and volumes in the impacted Availability Zone back online. We continue to see increased API error rates and latencies in the US-East-1 Region.
10:29 PM PDT We can confirm a portion of a single Availability Zone in the US-EAST-1 Region lost power. We are actively restoring power to the effected EC2 instances and EBS volumes. We are continuing to see increased API errors. Customers might see increased errors trying to launch new instances in the Region.
10:59 PM PDT We continue to bring affected EC2 instances and EBS volumes back online. API error rates are recovering and customers can once again launch new instances and volumes.
...
Jun 15, 3:26 AM PDT The service is now fully recovered and is operating normally.
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The full AWS status report can be found here:
http://status.aws.amazon.com/
MyLifeOrganized support team.
The reason of the issue was power lost in a region on Amazon Web Service where we host MLO-Cloud servers. We have verified that MLO-Cloud has been fully restored and working normally now. No data loss detected.
Below you can find the technical report from Amazon:
----
8:50 PM PDT We are investigating degraded performance for some volumes in a single AZ in the us-east-1 region.
9:27 PM PDT We continue to investigate this issue. We can confirm that there is both impact to volumes and instances in a single AZ in US-EAST-1 Region. We are also experiencing increased error rates and latencies on the EC2 APIs in the US-EAST-1 Region.
9:55 PM PDT We have identified the issue and are currently working to bring effected instances and volumes in the impacted Availability Zone back online. We continue to see increased API error rates and latencies in the US-East-1 Region.
10:29 PM PDT We can confirm a portion of a single Availability Zone in the US-EAST-1 Region lost power. We are actively restoring power to the effected EC2 instances and EBS volumes. We are continuing to see increased API errors. Customers might see increased errors trying to launch new instances in the Region.
10:59 PM PDT We continue to bring affected EC2 instances and EBS volumes back online. API error rates are recovering and customers can once again launch new instances and volumes.
...
Jun 15, 3:26 AM PDT The service is now fully recovered and is operating normally.
----
The full AWS status report can be found here:
http://status.aws.amazon.com/
MyLifeOrganized support team.
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