Error while SMTP setup

[Merlin Timm]

Hello everybody,

I installed myself the latest version of Bugzilla (5.0.2) and just
trying to set up the SMTP, but unfortunately I get the following error
when I want to confirm the information contained within:

"Software error:

Can not locate object method "quit" via package "Net :: SMTP :: SSL" at
Bugzilla / config / Common.pm line 370

For help, please send mail to the webmaster (webmaster @ localhost),
giving this error message and the time and date of the error."

Maybe one of you can help me. Thank you!

greeting
Merlin

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Merlin Timm
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[Thorsten Schöning]

Guten Tag Merlin Timm,
am Dienstag, 10. Mai 2016 um 10:36 schrieben Sie:

> Can not locate object method "quit" via package "Net :: SMTP :: SSL" at
> Bugzilla / config / Common.pm line 370

Sounds like you are missing SSL libs, openssl-dev packages or such.
Check that using your package manager. Additionally/else activate
debugging for SMTP in the admin mail settings of Bugzilla and look in
the log of your web server.

Mit freundlichen Grüßen,

Thorsten Schöning

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[merlin...@gmail.com]

Hi Thorsten,

this is the only thing i found in the error.log of my Apache:
[Thu Jun 09 09:50:10 2016] [error] [client 192.168.100.82] [Thu Jun 9 09:50:10 2016] editparams.cgi: Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 370., referer: http://192.168.100.14/bugzilla/editparams.cgi?section=mta

this is the same message that i got from Bugzilla Webinterface :(

[Thorsten Schöning]

Guten Tag merlin...@gmail.com,
am Donnerstag, 9. Juni 2016 um 10:04 schrieben Sie:

> this is the only thing i found in the error.log of my Apache:
> [Thu Jun 09 09:50:10 2016] [error] [client 192.168.100.82] [Thu Jun
> 9 09:50:10 2016] editparams.cgi: Can't locate object method "quit"
> via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 370.,

Then debug further: Check the version of your installed
Net::SMTP::SSL, have a look at the source if a "quit" method is
available etc. There should be a file Net/SMTP/SSL.pm somewhere in your
perl installation or wherever and however you install packages. If
you have used install-module.pl, empty the bugzilla/lib folder and
install missing packages again using your package manager.

Additionally look at the mentioned line of the Bugzilla code to see
what Bugzilla thinks: It thinks you have Net::SMTP::SSL available,
expects an available method and that seems to be missing. You need to
find the reason why because from my understanding it should be
available.

http://cpansearch.perl.org/src/RJBS/Net-SMTP-SSL-1.03/lib/Net/SMTP/SSL.pm

[merlin...@gmail.com]

Hey Thorsten,

i have solved my problem with the SMTP entries moments ago! I just had
to (re?)install Net::SMTP::SSL via cpan console.

greetings

[smoham...@gmail.com]

> Hey Thorsten,
>
> i have solved my problem with the SMTP entries moments ago! I just had
> to (re?)install Net::SMTP::SSL via cpan console.
>
> greetings

Thanks it helped me as well.

[shailesh...@synerzip.com]

thanks solved using 'cpan upgrade Net::SMTP::SSL' command

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[abduaz...@gmail.com]

I am facing the following issue:


Software error:

Can't locate object method "message" via package "To use SSL please install IO::Socket::SSL with version>=2.007 at lib/Net/SMTP.pm line 68.
" (perhaps you forgot to load "To use SSL please install IO::Socket::SSL with version>=2.007 at lib/Net/SMTP.pm line 68.
"?) at Bugzilla/Mailer.pm line 179.

Please assist me. I am stuck for about 2 weeks tried everything and cannot solve.

Kind regards,

[Thorsten Schöning]

Guten Tag abduaz...@gmail.com,
am Sonntag, 20. Januar 2019 um 18:15 schrieben Sie:

> [...]"To use SSL please
> install IO::Socket::SSL with version>=2.007[...]

> Please assist me. I am stuck for about 2 weeks tried everything and cannot solve.

Did you already try to do what the error message says?

http://www.catb.org/esr/faqs/smart-questions.html#beprecise

> lib/Net/SMTP.pm

Additionally, according to that path you have most likely used
install-module.pl, so I suggest clearing the "lib"-folder entirely and
use the package manager of your OS firest to install necessary
packages. Only if that fails use install-module.pl.