Discontinued ability of SPOT Trace to send all movement updates by email
ro...@nhscare.info
You say it did not have a function to send an email for every tracking point:
this very same SPOT Trace was doing this several months ago, on the very same service contract.
Before SPOT Trace we have been using this emailing feature with success in SPOT Messengers since 2011.
You are welcome to pass this email to whom you wish: I will do the same.
I hope we are able to use work arounds and continue to use SPOT.
Best Regards.
Robin Lovelock
www.gpss.co.uk
Dear Robin Lovelock,
Thank you for contacting SPOT Customer Relations.
Our system did not have a function to send an SMS or email for every tracking point as it then begins to become blocked out as systems begin to classify the constant messaging as spam. The main SMS feature of the device is the Movement Alert feature that sends New Movement messages to your listed contacts to notify them to check the FindMeSPOT account or Share Page for any upcoming tracking points.
The only feature available to have many people view all location points without logging into the FindMeSPOT account is the utilization of Shared Pages. If you provide your Share Page link to anyone, they will be able to view all device messages on one map at any time.
We have searched to see if we could be mistaken, although it has been confirmed that none of our devices send messages for every tracking location directly through SMS or email.
Contact us if you have any questions.
Thank you,
SPOT
From: Robin Lovelock [mailto:gp...@compuserve.com]
Sent: Monday, July 17, 2017 4:50 AM
To: Spot English
Cc: Colin Sauze; Dick Bailey; Peter Facey
Subject: Re: 5724 - 1.50268627 - SPOT Trace
Hi SPOT English - whoever and wherever you are. e.g. offshore from the USA ? :-)
1) Sorry that I did not make myself clearer: I only tried Movement Alerts recently, when I discovered that the more basic facility may have been withdrawn.
i.e. every position update on the map ( currently set at every 5 minutes for testing ) results in an email to the list of addresses.
This feature was tested and working, less than a year ago, on the very same SPOT Trace unit and current SPOT Service contract.
Maybe I simply need to be reminded of where, in the SPOT Management site, I was able to set up the list of email addresses - as I had before ?
2) Also, you misunderstand me regarding what I hope is unnecessary use of Movement Alert as a work-around for the above:
You may see that I have several email addresses set up - and working. The problem is far too a restrictive requirement on the transmissions.
e.g. a significant movement of the asset does NOT result in it being reported.
But, this is your problem, not mine, if the problem (1) above is solved.
Sorry that I will not be making 'phone calls, since I require that all our dialogue is "on the record".
I hope that there is a simple solution to my problem, and that you are able to tell me.
If not, I guess my associates and I could make this dialogue available to others who might assist, outside SPOT,
and also contact the higher management and owners of your company.
Myself, and a few academic institutions around the World have been using SPOT with great success for this robot boat "work" for years.
This includes your US Naval Academy. I fondly remember working, in 1969/70, with the USA Navy and UK Royal Navy, on military data communications.
Yes, I am an old man, and for me "Snoopy" is a hobby project - but for a few others, it is not ;-)
Robin
www.gpss.co.uk <- check out my front page that might be relevant to the above.On 17/07/2017 03:17, Spot English wrote:
Dear Robin Lovelock,
Thank you for contacting SPOT Customer Relations.
If we understand the situation correctly, you have been unable to add email addresses to the Movement Alert feature. This is still a feature that is available as we have reviewed your FindMeSPOT account and see the option is present in your account at the moment; there have been no feature changes since your SPOT Trace device was originally activated. If the website did not allow you to add an email recently, the webpage may have not loaded correctly. Can you please confirm if you are still unable to add more email? If you are not able to add emails, you can provide us with the emails you wish to add and we will make the adjustments in your account for you.
“Snoopy’s Blog6” mentions that the Movement Alert feature may not have been used before although this seems to be the feature you are inquiring about. Please let us know if we have misunderstood the situation. We suggest calling our 24/7 Customer Relations team at +353 1 290 9505 to attempt and resolve the issue as it seems the situation may be complex.
Thank you,
SPOT
From: Robin Lovelock [mailto:gp...@compuserve.com]
Sent: Friday, July 14, 2017 10:38 AM
To: Spot English
Cc: Colin Sauze; Dick Bailey
Subject: 5724 - 1.50268627 - SPOT Trace
Hi SPOT Customer Service. I hope you can acknowledge receipt manually and pass this to the right people, including your higher management.
I include your last reply to me on a related but less important topic - movement sensitivity of SPOT Trace.
This enquiry relates to a facility that you seem to have discontinued - halfway through my SPOT Trace air time contract:
the automatic forwarding of emails corresponding to the position updates, which do work OK - subject to that movement sensitivity issue.
I was using this facility OK, on the same SPOT Trace, now in Snoopy's Robot Boat 11:
http://share.findmespot.com/shared/faces/viewspots.jsp?glId=011mHCWRYOOyhIyug5oloN7eEA4sC0T80
The map above updates as it should, with position reports every 5 minutes, probably 15 or 20 for the Atlantic Attempt.
However, when looking on the SPOT Management page:
https://login.findmespot.com/spot-main-web/auth/login.html;jsessionid=5D33D491D1181978007528E1BAE5B318.edhextweb1-login02
for my account robinlovelock
to add another email address, that facility seems to be missing.
We recently tried "Movement Alert" - which seemed the nearest thing you now have for SPOT Trace.
But, after recent tests, we now find that is completely unsuitable.
You will see this problem is discussed publicly near the end of Snoopy's Blog6 on www.gpss.co.uk/rbblog6.htm
If you quote a brief extract from the relevant section, I'll know you've taken the time to read it - if you need to :-)
We have a number of countries active in the Microtransat Tran-Atlantic Robot Boat "race" now, including the US (Naval Academy), Canada, UK, and Europe.
Some, like me, have been using SPOT Messenger (modified) and more recently SPOT Trace.
It would be a shame if we could not continue doing so, and have to switch to one of the other competing services.
I hope you can help me find a simple work-around for SPOT Trace, that seemed so much better than Messenger, until recently.
Robin
www.gpss.co.uk <- me
www.gpss.co.uk/autop.htm <- Snoopy's Robot Boat page
www.gpss.co.uk/rbblog6.htm <- Blog6 which reports this SPOT Trace problem
www.gpss.co.uk/asontv.htm <-- sometimes get on TV, including USA and AFN radio networks :-)On 12/11/2016 14:18, Spot English wrote:
Dear Robin Lovelock,
Thank you for contacting SPOT Customer Care.
Unfortunately, there have been no updates to our Trace Sensitivity control. We apologize for this inconvenience. But we will make sure your email gets to the right department. If you have any other questions, please do not hesitate in contacting SPOT.
Thank you,
SPOT
-----Original Message-----
From: Robin Lovelock [mailto:gp...@compuserve.com]
Sent: Saturday, November 12, 2016 5:43 AM
To: Spot English
Subject: 5739 - SPOT Trace Sensitivity Console update needed ? 1.50141123
Hi SPOT. We are now building Snoopy's robot boat for the UK->USA Atlantic Attempt, and this time we will use SPOT Trace instead of Messenger.
My email below from May 2016 still applies, but since then, one of my overseas collaborators has modified SPOT Trace in his boat - in the Atlantic.
His modifications include things like drilling into the case and connecting wires: even glueing a timed vibrator to get around our problem.
I've ordered another SPOT Trace, to replace the one I have, for when I wreck it - obviously NOT covered by your standard agreement, etc.
Before I get my drill and soldering iron out, I thought I'd check if you'd updated that "Trace Sensitivity Console".
Who knows, these "Robot Boat nutters" may actually help your business in some way ?
Please pass this email to whom you wish, including your technical team in USA or Shenzhen.
Robin
Follow the links to things like "Bigger Picture" - Enjoy :-)
On 17/05/2016 17:10, Spot English wrote:
> Dear Robin Lovelock,
>
andy
Robin Lovelock
I don't mind saying publicly this to everyone: if I had a problem, I'd ask my bank to stop paying them, and send someone around to where they live, to give them a polite reminder :-)
Robin
www.gpss.co.uk
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