Leave a message; that is unusually long. I’m sure they’re very busy now, but I’d still expect a response by now.
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That is unusual, they have always gotten back to me within a reasonable time. Maybe they took some time away if their kids are on spring break.
Sounds good, honestly this time of year you probably shouldn’t be using a hive top feeder anyway. A quart jar with holes should be sufficient. The hive top feeders are better in the fall when you are trying to feed much larger quantities