JOB: Community Strategy Manager, Farmigo (Berkeley, CA)
Julia Silbergeld
Community Strategy Manager
Berkeley, CA
About Farmigo
Farmigo is a mission-driven startup with a simple, ambitious goal: we want to make local, sustainably produced food more accessible and affordable in every community. Farmigo empowers individuals and communities to create "virtual food co-ops," where community members can order directly from local farmers and food makers on Farmigo.com, then pick up their orders at a pick-up site in their neighborhood.
About the Role
Organizers are at the center of Farmigo’s model: they set up pick-up sites, find local members, manage weekly pick-ups, and shape a community that revolves around local food. As a Community Account Manager, you work directly with organizers to build and grow their membership. You monitor your communities on a weekly basis, coach your organizers, organize and attend events, and develop programs that build membership. This is a full-time, exempt position based in our Berkeley, CA office.
Responsibilities
Organizer Engagement and Support
Build trust and strong relationships with your organizers
Analyze weekly reports and data to determine community health and relevant interventions
Synthesize quantitative and qualitative data to be communicated simply and succinctly
Share information with organizers on their communities’ performance
Coach organizers over the phone, via email, or in person to develop strategies to recruit new members and retain current members
Design and execute detailed account management processes
Collect insights and feedback from organizers to improve Farmigo’s processes, product, and offerings
Draft personal, effective mass communications across multiple regions
Program Development
Recommend new strategies to support organizers in building and retaining their members
Work with other teams within Farmigo to test and implement new community-building programs
Brainstorm and execute “delight” initiatives with Community Team
Event Planning and Coordination
Plan events that build a stronger sense of community among organizers and/or members
Work with other team members to successfully execute events
Collect feedback on events
Qualifications
Strong generalist -- highly competent with the ability to wear many hats
Highly flexible and adaptable to continuous change and improvement
Excellent communicator, verbal and written
Organized and detail-oriented
Personable, able to build rapport over the phone
Takes initiative - someone who will proactively identify opportunities to improve our processes and program
Quick learner - ability to learn systems and processes, as well as software
Experience managing logistics and details
Experience with databases (Salesforce, etc) a plus
Experience in one or more of the following areas is a plus: data analysis, event planning, writing, developing creative assets
Salary and Benefits
We love our staff, and we try to show it good benefits, equity in a fast-growing start-up, competitive salaries, an amazing culture, and the chance to learn from great co-workers. Plus you’ll get steep discounts on the best food you’ve ever tasted, and we make an incredible family lunch every Wednesday (sometimes, it will be your turn to cook!).
How to Apply:
Please submit your application at Farmigo's Online Application by October 5th.
Farmigo is an Equal Opportunity Employer. We strongly encourage applicants of all races, ethnicities, genders, and sexual orientations to apply; we are committed to a diverse workplace.