Can't sign up at accounts.jenkins.io

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Andrew Brock

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Oct 11, 2017, 3:51:39 AM10/11/17
to Jenkins Users
Hi,

If I visit https://accounts.jenkins.io/signup and fill out the form, clicking the Sign Up button gets me a stack trace like so:



HTTP ERROR 500

Problem accessing /doSignup. Reason:

    Server Error

Caused by:

javax.servlet.ServletException: javax.servlet.ServletException: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:564)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
	at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
	at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:673)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:591)
	at java.lang.Thread.run(Thread.java:748)
Caused by: javax.servlet.ServletException: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:765)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:833)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
	at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:206)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:219)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
	... 14 more
Caused by: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:826)
	at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:761)
	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:685)
	at javax.mail.Service.connect(Service.java:310)
	at javax.mail.Service.connect(Service.java:169)
	at javax.mail.Service.connect(Service.java:118)
	at javax.mail.Transport.send0(Transport.java:188)
	at javax.mail.Transport.send(Transport.java:118)
	at org.jenkinsci.account.Application.mail(Application.java:337)
	at org.jenkinsci.account.Application.doDoSignup(Application.java:245)
	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
	at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
	... 38 more

Caused by:

javax.servlet.ServletException: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:765)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:833)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
	at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:206)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:219)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:564)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
	at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
	at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:673)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:591)
	at java.lang.Thread.run(Thread.java:748)
Caused by: javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:826)
	at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:761)
	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:685)
	at javax.mail.Service.connect(Service.java:310)
	at javax.mail.Service.connect(Service.java:169)
	at javax.mail.Service.connect(Service.java:118)
	at javax.mail.Transport.send0(Transport.java:188)
	at javax.mail.Transport.send(Transport.java:118)
	at org.jenkinsci.account.Application.mail(Application.java:337)
	at org.jenkinsci.account.Application.doDoSignup(Application.java:245)
	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
	at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
	... 38 more

Caused by:

javax.mail.AuthenticationFailedException: 535 Authentication failed: account disabled

	at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:826)
	at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:761)
	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:685)
	at javax.mail.Service.connect(Service.java:310)
	at javax.mail.Service.connect(Service.java:169)
	at javax.mail.Service.connect(Service.java:118)
	at javax.mail.Transport.send0(Transport.java:188)
	at javax.mail.Transport.send(Transport.java:118)
	at org.jenkinsci.account.Application.mail(Application.java:337)
	at org.jenkinsci.account.Application.doDoSignup(Application.java:245)
	at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
	at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
	at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
	at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
	at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
	at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
	at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
	at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
	at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:833)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
	at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:206)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:219)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:564)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
	at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
	at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:673)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:591)
	at java.lang.Thread.run(Thread.java:748)
Powered by Jetty:// 9.4.6.v20170531

Christopher Orr

unread,
Oct 11, 2017, 4:38:41 AM10/11/17
to jenkins...@googlegroups.com
Hi there,

On Wed, 11 Oct 2017, at 01:34, Andrew Brock wrote:
> If I visit https://accounts.jenkins.io/signup and fill out the form,
> clicking the Sign Up button gets me a stack trace like so:
>
>
>
> HTTP ERROR 500
>
> Problem accessing /doSignup. Reason:
>
> Server Error
>
> Caused by:
>
> javax.servlet.ServletException: javax.servlet.ServletException:
> javax.mail.AuthenticationFailedException: 535 Authentication failed:
> account disabled

There's currently an infrastructure issue preventing password reset
links from being emailed out:
https://issues.jenkins-ci.org/browse/INFRA-1360

Your account has been created, but you'll have to wait for that issue to
be resolved before you can try to send a password reset email.

Regards,
Chris

dandeliondodgeball

unread,
Oct 11, 2017, 9:26:32 AM10/11/17
to Jenkins Users
Ok, but, I ran into the same issue when creating a new account.  So I don't think this is purely a password reset issue.  Thanks.

Christopher Orr

unread,
Oct 11, 2017, 6:36:27 PM10/11/17
to jenkins...@googlegroups.com
On Wed, 11 Oct 2017, at 15:26, dandeliondodgeball wrote:
> Ok, but, I ran into the same issue when creating a new account. So I
> don't think this is purely a password reset issue. Thanks.

Creating an account sends you an email with a temporary password, so
it's broken as well.

Marius Bakas

unread,
Oct 24, 2017, 9:32:10 AM10/24/17
to Jenkins Users
Hi,

https://issues.jenkins-ci.org/browse/INFRA-1360 seems to be closed but I had problems signing up today. I finally managed to do it, but didn't get an email with a password, so I tried "Forgot my password", but it also resulted in an error.
So is this issue actually closed but still experienced by some users?
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