DIP upload to AtoM

[Vanessa abreu dias]

 Hi

   We did an install of the archivematica integrated with the atom, both systems are on the same server and we are not able to do the dip upload to the atom. The issue presents the following problem. In the first attachment sending error occurred in the atom.

 We can see that the files can not be read by the atom in the TMP folder. This folder is receiving the logs and we do not know how to solve the problem. The documents are being saved in the folder I send in the second attachment, which appears to be a folder of archivematica

Thanks, Vanessa

[Dan Gillean]

Hi Vanessa, 

It appears that this could be a permissions issue. First some initial questions: 

Have you installed both AtoM and Archivematica (which I'll refer to as AM) following our recommended installation instructions? If yes, did you use Ubuntu 14.04 or 16.04? If no, what changes did you make?

There are several configuration steps that are also necessary for the 2 systems to work together in conjunction - I'll list them here, so you can double-check they are in place properly. 

First, you must have the job scheduler properly installed and configured in AtoM. See: 

• https://www.accesstomemory.org/docs/2.4/admin-manual/installation/asynchronous-jobs/
  

You can use the following commands to check on the status of the atom-worker, and to restart it if necessary: 

In Ubuntu 14.04:

• sudo start atom-worker # Starts the worker 
  
• sudo stop atom-worker # Stops the worker 
  
• sudo restart atom-worker # Restarts the workers 
  
• sudo status atom-worker # Obtain current running status
  

In Ubuntu 16.04: 

• sudo systemctl start atom-worker # Starts the worker 
  
• sudo systemctl stop atom-worker # Stops the worker 
  
• sudo systemctl restart atom-worker # Restarts the workers 
  
• sudo systemctl status atom-worker # Obtains current status
  

Additionally, in AtoM the qtSwordPlugin must be enabled - see: 

• https://www.accesstomemory.org/docs/2.4/user-manual/administer/manage-plugins/
  

On the Archivematica side, there are several steps that must be configured. First, some server configuration, so that the DIP can be passed using SSH - this means you will need to generate SSH keys and ensure that rsync is properly installed and configured. See: 

• https://www.archivematica.org/docs/archivematica-1.6/admin-manual/installation/dashboard-config/#atom-server-configuration
  

Then you have to confirm that settings for your AtoM instance are added in AM's administration page, so AM has the necessary credentials to make the deposit. See: 

• https://www.archivematica.org/docs/archivematica-1.6/user-manual/administer/dashboard-admin/#dashboard-atom
  

Finally, make sure you are following all the necessary instructions for DIP upload to AtoM, as outlined in the documentation here: 

• https://www.archivematica.org/docs/archivematica-1.6/user-manual/access/access/#upload-atom
  

There is also a reminder about firewalls, and what ports you need to ensure are open for communication (as well as a checklist summary of the above) here: 

• https://www.archivematica.org/docs/archivematica-1.6/admin-manual/installation/installation/#firewall-requirements
  

If you have double-checked all of that, and you are still having issues, then it may be a problem with the filesystem permissions. We set these in AtoM during installation here: 

• https://www.accesstomemory.org/docs/2.4/admin-manual/installation/linux/ubuntu-xenial/#filesystem-permissions
  

You can always try re-running the command listed there to ensure that AtoM's www-data user has all the necessary permissions. I'm not as sure about the AM permissions (I believe they are all assigned to the archivematica:archivematica user, but not sure), but if set properly, they shouldn't conflict: we've definitely had other users successfully install on the same server. 

If that still didn't work, then there are 2 final things you can try doing to collect more information. 

The first is to see if anything was captured in AtoM's webserver logs. They may not have been but it's worth taking a look. See: 

• https://www.accesstomemory.org/docs/2.4/admin-manual/maintenance/logging/#web-server-logs
  

Check the time stamps on any error message -  or try repeating the action that caused the error with the log open, to see if it generates a message (to make sure you are not viewing old, unrelate error messages). If you do find something relevant that is generated by this, please share the error message here. 

You can also see if there is more information in the atom-worker error logs. In 14.04, the location of this log file is defined in your atom.conf configuration file, place in /etc/init/ - if you copied the example straight out of our documentation, then the log file would be at /usr/share/nginx/atom/log/atom-worker.log

In Ubuntu 16.04, you can use the following command to view the log: 

• sudo journalctl -f -u atom-worker
  

Again, if none of the above steps helped you to locate the problem, then please share any related message you find in the log. 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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[vanessaa...@gmail.com]

  Hello dan

   Thanks for the answer, we were able to make the connection between Atom and Archivematica. It was necessary to set Rsync between the two systems and they started working interconnected.

     I have another question,  I would like to know how to interconnect alfresco with the archivematica.Could you explain technically how this interconnection is made? I need to know how it's technically done so I can explain to the computer crew.

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[vanessaa...@gmail.com]

[Dan Gillean]

Hi Vanessa, 

I would suggest that you post this question in the Archivematica user forum - they should be able to assist you more readily with custom integrations, such as Alfresco. 

Best of luck! 

Regards, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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