Re: [hippo-community] Video serving from hippo asset not working on IOS devices

[marijan milicevic]

Hi Robbert-Jan,

On Fri, Jul 3, 2015 at 8:34 AM, robbertjan.vanwijhe <robbertja...@incentro.com> wrote:

Hi guys,

I've encountered a problem. We're serving a video from the asset folder of hippo. We're using the JW player to play the mp4 media which support IOS [1].

When we upload the video to the hippo asset folder it works completely fine on all devices except on IOS devices. 

The weird part is that when I substitute the link from the hippo CMS [2] with the same file from a different location it works like a charm. [3]

It's not JW player because if I try to access the file directly (without the JW player) it fails as well only on IOS.

If I try to use the direct link from an external source [3] it does play on the IOS devices?

Do you guys have any idea why this happens?

I think it's because you asked same question 4 times ;-)

joking aside: 

can you compare response mime-types and see if there is a difference. You can use Chrome or Firefox developer tools and check request responses. 

cheers

marijan

 

[1] http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference

[2] /binaries/content/assets/folder/s6_152506.mp4

[3] http://techslides.com/demos/sample-videos/small.mp4

With kind regards,

Robbert-Jan

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