Black Screen when start GWD

[leo...@gmail.com]

When I start the GWD I only get a black screen.

I am on a intel Core i7 with 8GB ram and a nVidia GTX 670 and Windows 8.1 Pro

I have reinstalled the GWD and always the same result, what am I missing here?

[ule...@gmail.com]

same problem i7 amd 8870, win 8 home edition; pc at home
logging enabled but rendrer.log and browser.log are empty.

in case if gwt started in compliance mode win xp sp3 then there is welcome splash screen but no loading application.

but on work place i did successfully started gwd

[San Khong]

There is a black screen issue on launch with some locales (listed below).  We're working on a fix and release it shortly.  Sorry for the inconvenience!

If you are on Linux, you can use the workaround found by Xavier Mendez:

To fix, open terminal and type exactly:

  rm -r .local/share/google-web-designer

Then, to run GWD:

  LANGUAGE=en_US google-webdesigner

It will be started in english, you can now start it as normal.

bg-BG	Bulgarian
ca-ES	Catalan
hr-HR	Croatian
cs-CZ	Czech
da-DK	Danish
fil-PH, tl, tl-PH	Filipino
fi-FI	Finnish
el-GR	Greek
he*, he-IL, iw-IL	Hebrew
hi-IN	Hindi
hu-HU	Hungarian
id-ID, in, in-ID	Indonesian
lv-LV	Latvian
lt-LT	Lithuanian
no-NO, nb, nb-NO	Norwegian (Bokmål)
fa-IR	Persian
	Portuguese (European)
ro-RO, mo	Romanian
sr-RS, sr-Cyrl-RS	Serbian (Cyrillic)
sk-SK	Slovak
sl-SI	Slovenian
sv-SE	Swedish
uk-UA	Ukrainian
vi-VN	Vietnamese

[Arthur Schneider]

How about Windows 7?

[San Khong]

For Windows or Mac, you can switch your system locale to en_US temporarily to use GWD until we release a fix sometime next week.

Thanks,

San

On Friday, April 25, 2014 11:08:29 AM UTC-7, Arthur Schneider wrote:

How about Windows 7?

[oneo...@gmail.com]

This does NOT work for me on Arch Linxu, the log says :

|---> cat ~/.local/share/google-web-designer/logs/browser.log
E0426 00:24:13 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

[fahadk...@gmail.com]

I have ubuntu 14.04 running on a core i5 with 8GB RAM and intel HD graphics the same problem occurs even after running rm -r .local/share/google-web-designer and starting through LANGUAGE=en_US google-webdesigner

[ivanpa...@gmail.com]

same :

E0427 08:34:07 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

[surf...@gmail.com]

This doesn't work, still getting black screen.

Running Debian 3.2.54-2 i686

Language is not any listed as a problem.
env | grep LANG
LANGUAGE=en_GB:en
LANG=en_GB.UTF-8

cat ~/.local/share/google-web-designer/logs/browser.log
E0429 14:53:02 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

[fkol...@gmail.com]

Same problem here (blank screen), GWD on Ubuntu 14.04 (Unity).
My locales are already en_US-UTF8
Graphics card is an Nvidia GT 610 on nvidia-331 driver.
Same error message:

E0429 18:55:59 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

[San Khong]

If you're using a proxy server, please try the steps here:

https://support.google.com/webdesigner/answer/3546718?hl=en

Thanks,

San

GWD Team

[Jaz]

Hi All,

We've just released a fix for the black screen issue on GWD supported versions. Please take a look at our release notes for more information.

Note:

 If the problem persists, close Google Web Designer, delete the following folder, and relaunch:

• Windows: HD:\Users\<username>\AppData\Local\Google\Google Web Designer\data\cache(note: you need to enable “Show hidden files, folders, and drives” in Folder options View tab)
• Linux: ~/.local/share/google-web-designer/data/cache
• Mac: /Users/<username>/Library/Application Support/Google/Web Designer/data/cache

thx!
jaz

Jasmine Rogers
Program Manager, GWD

[robijntjefl...@gmail.com]

The problem remains...

The cache folder is empty, and I can delete it every time but it keeps failing to load shell..

:(

[0power....@gmail.com]

The problem persists even after trying to delete the cache folder and even with Xaviers suggestion of locale. I'm using the latest GWD and I'm on Ubuntu 14.04 LTS.

Log says:-

E0504 15:54:40 ../shell/linux/main.cc:278] Failed to load shell configuration from "http://www.gstatic.com/ninja/config/shell_config.xml"

I'm also not using any proxy server. I can visit that link in my browser fine. cURL also works well.

[leo...@gmail.com]

As starter of this topic I must reply that the problem was fixed with the last update.

best regards,

[andrew...@gmail.com]

try this one
follow the steps in the link below
http://www.webupd8.org/2014/04/google-web-designer-available-for-linux.html

1. delete ur cache folder
2. relaunch the google-webdesigner using the en_US language

[demw...@gmail.com]

I had the same problem on my Samsung notebook, the problem relates to switchable graphics, when I was trying to launch application on AMD Radeon™ HD 7670M, it showed me black screen, when I switched back to Intel HD Graphics it worked fine.

[promo...@gmail.com]

This problem is also in Poland.

[Jaz]

Hi demw and promo,

Users have reported that updating their video driver resolved the issue. Promo, can you try this and let us know if the issue is resolved?

thx

[angel...@gmail.com]

Disabling secondary graphics card solves the issue for me.

I'm on an "Acer Aspire" with i5 processor (integrated Intel graphics card) and Radeon R7 M265 graphics card. Disabling the latter for Google Web Designer through Catalyst control center make it appear again.

[Jaz]

Hmm, interesting, glad you decided to try that. Thanks for sharing this with us angel!

[markcg...@googlemail.com]

I'm running 64 bit Ubuntu 15.10 and even after using the locale fix (and I am using en-UK which should not be a problem), I am still getting a blank (white) screen.

[markcg...@googlemail.com]

Changed to proprietary Nvidia driver and after starting from the command line (setting locale to en-US I got:
[0404/171547:ERROR:browser_gpu_channel_host_factory.cc(133)] Failed to create channel.