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Stephanie Hays

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Jan 18, 2012, 2:23:23 PM1/18/12
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I am trying to find my pin so I can call support, but cant seem to find it where they direct me.   This is all I see, can someone tell me where my pin is within this mess?
 
Online Support
Estimated service time: Instant answers for most issues
User Resources
Deployment & Account Management
 
 

Andre Kostur

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Jan 18, 2012, 2:53:18 PM1/18/12
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What kind of Google Apps subscriber are you?   In my Support screen, there are 5 major sections:  "Online Support", "User Resources", "Email Support", "Phone Support", and "Deployment & Account Management".   Looks like I have two sections that you don't (which is where the PIN is).

 
 

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Matt Davies

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Jan 18, 2012, 3:24:09 PM1/18/12
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Hi Steph

Is there a variable called Support PIN: with a value,  in your email
support section of that page?

There is with me, but I can see the other sections that the other
poster can see.

Matt

On 18 January 2012 19:53, Andre Kostur <ako...@incognito.com> wrote:
>
> What kind of Google Apps subscriber are you?   In my Support screen, there are 5 major sections:  "Online Support", "User Resources", "Email Support", "Phone Support", and "Deployment & Account Management".   Looks like I have two sections that you don't (which is where the PIN is).
>
>
> On Wed, Jan 18, 2012 at 11:23, Stephanie Hays <step...@dragonzncornz.com> wrote:
>>
>> I am trying to find my pin so I can call support, but cant seem to find it where they direct me.   This is all I see, can someone tell me where my pin is within this mess?
>>
>> Online Support

>> Estimated service time: Instant answers for most issues
>>
>> Problem solving:  Support Tools and Troubleshooting
>> Service status:  Apps Status Dashboard and Known Issues
>> Documentation:  Admin Help Center
>> Forums:  Administrators and Developers
>> Feature & product launches:  What's new at Google Apps
>>
>> User Resources
>>

>> Business Users:  Google Apps Learning Center
>> User Help Centers:   Gmail   Calendar   Docs   Sites   Video   Mobile   more...
>>
>> Deployment & Account Management
>>

Gunjan Sharma

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Jan 19, 2012, 4:34:31 AM1/19/12
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Hello Stephanie

Please refer to the following doc. It shows the steps to obtain your customer PIN.

Thanks
Gunjan Sharma
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