RetrieveAllUsers returns UserEntry with no name info

Akitoshi Abe

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Aug 9, 2011, 11:07:03 AM8/9/11

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Hello,

I faced a strange situation and I wonder if it is API issue or not...

RetrieveAllUsers of Provisioning API returns UserFeed, which includes UserEntry WITH NO NAME INFO.

Below is part of my Python code:

-----

user_feed = apps_service.RetrieveAllUsers()

for each_user in user_feed.entry:

users.append({

'family_name': each_user.name.family_name, ----------> This is null for all entry

'given_name': each_user.name.given_name, -----------> This is null for all entry

})

-----

But, RetrieveUser returns UserEntry with correct name info. Null name issue happens only on RetrieveAllUsers.

My application is installed via GoogleApps Marketplace to customer's GoogleApps domain. It runs on GoogleAppEngine and using gdata-python-client 2.0.14.

It happens on only one of my customer, for all other customers RetrieveAllUsers returns UserEntry with correct name info.

It seems that 'apps:name' tag of UserEntry not having familyName and givenName attributes when issue comes up.

Is this some kind of API issue or my setting failure of GoogleApps? Any idea to fix?

Thanks!

Akitoshi Abe

Gunjan Sharma

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Aug 10, 2011, 1:57:57 AM8/10/11

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Hi Akitosh,

I can't reproduce the issue on my test domain, it seems like it only affects that single customer.

To exclude any bugs in the Python client library, please try reproducing the issue using cURL. Here is a guide on how to get started with cURL:

http://code.google.com/apis/gdata/articles/using_cURL.html

Basically, after you retrieve an authentication token, you use it to send a GET request to:

https://apps-apis.google.com/a/feeds/YOUR_DOMAIN/user/2.0/

For more details on the Provisioning API protocol, please check the documentation at http://code.google.com/googleapps/domain/gdata_provisioning_api_v2.0_developers_protocol.html#Retrieve_Account_Example.

Add the --verbose parameter to your cURL request and if you manage to reproduce the issue, please share the output of the request with us.

If everything works well with cURL, then it is highly likely that the issue is in the Python client library. You are using version 2.0.14 which is a few months old and since then many bugfixes were added to it, so please go to http://code.google.com/p/gdata-python-client/source/checkout to checkout the latest version of the library from the repository and check weather the problem persists.

Also, you said your app is installed from the Google Apps Marketplace. Does the problem occur if you run the same code from the command line?

Thanks

Gunjan Sharma

Rohit Barhgujar

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Aug 10, 2011, 4:55:09 AM8/10/11

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Hello All,

when i log in via: https://www.google.com/a/cpanel/benchmark.org.in/Dashboard

so there is seen Google Apps - Server error

Google Apps - Server error

This service is not available

Google Calendar is not available for benchmark.org.in. Learn more about Google products you can use with [email address].

If you are the Google Apps administrator, please read these articles to learn more about controlling user access to Google Apps services and turning services on/off for certain users.

Did you use this product with a different Google Account? Sign out of your current Google Account and then sign in to the account you want.
©2011 Google - Google Home - Terms of Service - Privacy Policy - Help

Server error

Sorry, you've reached a login page for a domain that isn't using Google Apps. Please check the web address and try again. Learn more

Gunjan Sharma

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Aug 10, 2011, 11:25:26 PM8/10/11

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Hello Rohit

Seems like your domain is not active. Please get in touch with Google Apps support, this forum if for API-related questions only. Here is the link for your reference http://www.google.com/support/a/

Thanks

Gunjan Sharma

Akitoshi Abe

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Aug 11, 2011, 10:23:16 AM8/11/11

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Hi Gunjan,

Thank you for introducing me about cURL. It looks very useful to find problem of web application, I will try using it to investigate.

My application get data from GoogleApps using 2-legged OAuth of GoogleApps Marketplace.

I made some hook in gdata-python-client to out UserFeed response, output is below(user name and domain is changed from original output):

-----------------------

.....

----------------------

In the response, name tag have familyName and givenName attributes, but values are empty.

This happens only for specified customer from 2 days ago, all other customers are fine.

It seems that the problem is not come from gdaga-python-client...

Thanks!

Akitoshi Abe

Ray

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Aug 11, 2011, 5:57:09 PM8/11/11

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I am having the same problem using the python api and this also
started 2 days ago. When I print out a userEntry from python, the
name tag is there but it has no attributes. Did anyone find a
resolution to this?

<?xml version='1.0' encoding='utf-8'?>
<ns0:entry xmlns:ns0="http://www.w3.org/2005/Atom">
<ns1:name xmlns:ns1="http://schemas.google.com/apps/2006" />
<ns0:category scheme="http://schemas.google.com/g/2005#kind"
term="http://schemas.google.com/apps/2006#user" />
<ns0:id>
https://apps-apis.google.com/a/feeds/selu.edu/user/2.0/xxxxx</ns0:id>
<ns0:updated>1970-01-01T00:00:00.000Z</ns0:updated>
<ns1:quota limit="7168"
xmlns:ns1="http://schemas.google.com/apps/2006" />
<ns1:feedLink href="https://apps-apis.google.com/a/feeds/selu.edu/
nickname/2.0?username=xxxxx"
rel="http://schemas.google.com/apps/2006#user.nicknames"
xmlns:ns1="http://schemas.google.com/g/2005" />
<ns1:feedLink href="https://apps-apis.google.com/a/feeds/selu.edu/
emailList/2.0?recipient=xxxxx%40selu.edu"
rel="http://schemas.google.com/apps/2006#user.emailLists"
xmlns:ns1="http://schemas.google.com/g/2005" />
<ns0:title type="text">xxxxx</ns0:title>
<ns0:link href="https://apps-apis.google.com/a/feeds/selu.edu/user/
2.0/xxxxx"
rel="self" type="application/atom+xml" />
<ns0:link href="https://apps-apis.google.com/a/feeds/selu.edu/user/
2.0/xxxxx"
rel="edit" type="application/atom+xml" />
<ns1:login admin="false" agreedToTerms="true"
changePasswordAtNextLogin="false" ipWhitelisted="false"
suspended="false" userName="xxxxx"
xmlns:ns1="http://schemas.google.com/apps/2006" />
</ns0:entry>

thanks,
ray

On Aug 11, 9:23 am, Akitoshi Abe <akitoshi...@gmail.com> wrote:
> Hi Gunjan,
>
> Thank you for introducing me about cURL. It looks very useful to find
> problem of web application, I will try using it to investigate.
> My application get data from GoogleApps using 2-legged OAuth of GoogleApps
> Marketplace.
> I made some hook in gdata-python-client to out UserFeed response, output is
> below(user name and domain is changed from original output):
> -----------------------
> <?xml version='1.0' encoding='UTF-8'?><feed
> xmlns='http://www.w3.org/2005/Atom'
> xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/'
> xmlns:apps='http://schemas.google.com/apps/2006'
> xmlns:gd='http://schemas.google.com/g/2005'><id>https://apps-apis.google.com/a/feeds/example.com/user/2.0</id><updated>1970-01-01T00:00:00.000Z</updated><category
> scheme='http://schemas.google.com/g/2005#kind'
> term='http://schemas.google.com/apps/2006#user'/><title
> type='text'>Users</title><link rel='next' type='application/atom+xml'

> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0?startUsername=nex t.user&xoauth_requestor_id=reques...@example.com'/><link

> rel='http://schemas.google.com/g/2005#feed'type='application/atom+xml'

> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0?xoauth_requestor_ id=reques...@example.com'/><link

> rel='http://schemas.google.com/g/2005#post'type='application/atom+xml'

> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0?xoauth_requestor_ id=reques...@example.com'/><link
> rel='self' type='application/atom+xml'
> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0?xoauth_requestor_ id=reques...@example.com'/><openSearch:startIndex>1</openSearch:startIndex><entry><id>https://apps-apis.google.com/a/feeds/example.com/user/2.0/aaa</id><updated>1970-01-01T00:00:00.000Z</updated><category

> scheme='http://schemas.google.com/g/2005#kind'
> term='http://schemas.google.com/apps/2006#user'/><title
> type='text'>aaa</title><link rel='self' type='application/atom+xml'

> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0/aaa?xoauth_reques tor_id=reques...@example.com'/><link
> rel='edit' type='application/atom+xml'
> href='https://apps-apis.google.com/a/feeds/example.com/user/2.0/aaa?xoauth_reques tor_id=reques...@example.com'/><apps:login

> userName='aaa' suspended='false' ipWhitelisted='false' admin='false'
> changePasswordAtNextLogin='false' agreedToTerms='true'/><apps:quota
> limit='25600'/><apps:name familyName='' givenName=''/><gd:feedLink
> rel='http://schemas.google.com/apps/2006#user.nicknames'

> href='https://apps-apis.google.com/a/feeds/example.com/nickname/2.0?username=aaa& amp;xoauth_requestor_id=reques...@example.com'/><gd:feedLink
> rel='http://schemas.google.com/apps/2006#user.emailLists'
> href='https://apps-apis.google.com/a/feeds/example.com/emailList/2.0?recipient=aa a%40example.com&xoauth_requestor_id=reques...@example.com'/></entry>

snacknuts

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Aug 11, 2011, 6:29:39 PM8/11/11

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We are seeing the same issues using cURL, the xml returned is missing the givenname and familyName:
...

<apps:name familyName='' givenName=''/>

...

Claudio Cherubino

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Aug 11, 2011, 6:31:34 PM8/11/11

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Please let us know the complete email address of one of the affected users so that we can perform a deeper investigation.

Thanks

Claudio

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snacknuts

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Aug 11, 2011, 7:28:16 PM8/11/11

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using this:

curl --silent --header "Authorization: GoogleLogin auth=$AUTHID" "https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0"

results in (among others:)

<entry>

<id>

https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23</id>

<category scheme='http://schemas.google.com/g/2005#kind'

term='http://schemas.google.com/apps/2006#user' />

<title type='text'>aanderson23</title>

href='https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23' />

href='https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23' />

<apps:login userName='aanderson23' suspended='false'

ipWhitelisted='false' admin='false'

changePasswordAtNextLogin='false' agreedToTerms='false' />

<apps:quota limit='25600' />

<apps:name familyName='' givenName='' />

<gd:feedLink rel='http://schemas.google.com/apps/2006#user.nicknames'

href='https://apps-apis.google.com/a/feeds/angelo.edu/nickname/2.0?username=aanderson23' />

<gd:feedLink rel='http://schemas.google.com/apps/2006#user.emailLists'

href='https://apps-apis.google.com/a/feeds/angelo.edu/emailList/2.0?recipient=aanderson23%40angelo.edu' />

</entry>

using this:

curl --silent --header "Authorization: GoogleLogin auth=$AUTHID" "https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23"

results in:

<entry xmlns='http://www.w3.org/2005/Atom'

xmlns:apps='http://schemas.google.com/apps/2006'

xmlns:gd='http://schemas.google.com/g/2005'>

<id>

https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23</id>

<category scheme='http://schemas.google.com/g/2005#kind'

term='http://schemas.google.com/apps/2006#user' />

<title type='text'>aanderson23</title>

href='https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23' />

href='https://apps-apis.google.com/a/feeds/angelo.edu/user/2.0/aanderson23' />

<apps:login userName='aanderson23' suspended='false'

ipWhitelisted='false' admin='false'

changePasswordAtNextLogin='false' agreedToTerms='false' />

<apps:quota limit='25600' />

<apps:name familyName='Anderson' givenName='Andrea' />

<gd:feedLink rel='http://schemas.google.com/apps/2006#user.nicknames'

href='https://apps-apis.google.com/a/feeds/angelo.edu/nickname/2.0?username=aanderson23' />

<gd:feedLink rel='http://schemas.google.com/apps/2006#user.emailLists'

href='https://apps-apis.google.com/a/feeds/angelo.edu/emailList/2.0?recipient=aanderson23%40angelo.edu' />

</entry>

so... I guess retrieving one user works.. but retrieving all does not.

Claudio Cherubino

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Aug 11, 2011, 7:42:12 PM8/11/11

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Thanks for the details, we filed an internal bug for the engineering team to investigate.

We'll update this thread as soon as we get some news.

Thanks

Claudio

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snacknuts

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Aug 15, 2011, 12:33:05 PM8/15/11

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Looks like it's working again today, I'm guessing the google-side API update was fixed?

Claudio Cherubino

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Aug 15, 2011, 12:36:56 PM8/15/11

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Yes, I was notified it was fixed but I was waiting to test it myself before writing here.

Anyway, it looks like you were faster than me ;)

Thanks

Claudio

On Mon, Aug 15, 2011 at 9:33 AM, snacknuts <jher...@angelo.edu> wrote:

Looks like it's working again today, I'm guessing the google-side API update was fixed?

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snacknuts

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Oct 25, 2011, 12:26:23 PM10/25/11

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Looks like this issue has returned again...

Claudio Cherubino

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Oct 25, 2011, 6:10:44 PM10/25/11

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The issue has also been reported in our issue tracker:

http://code.google.com/a/google.com/p/apps-api-issues/issues/detail?id=2836

I reported it to the engineers and I'll post further communications in the issue tracker, so please star the issue to get all relevant updates directly in your mailbox.

Thanks

Claudio

snacknuts

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Nov 1, 2011, 11:37:19 AM11/1/11

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Looks like it's working again (sending the <apps:name familyName and givenName )

not sure when it reappeared...

Claudio Cherubino

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Nov 1, 2011, 12:21:41 PM11/1/11

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Hi,

The issue has been fixed and the new code pushed to production between yesterday and today.

Thanks for your patience

Claudio

On Tue, Nov 1, 2011 at 8:37 AM, snacknuts <jher...@angelo.edu> wrote:

Looks like it's working again (sending the <apps:name familyName and givenName )

not sure when it reappeared...

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