API Error 1000 "UnknownError" when moving users

[Matthew Riedel]

Hello,

I've gotten 5 API errors this morning, the most recent was at July 11, 2011 1:29:43 PM EDT:

AppsForYourDomainException: {'status': 500, 'body': '<?xml version="1.0" encoding="UTF-8"?>\r\n<AppsForYourDomainErrors>\r\n  <error errorCode="1000" invalidInput="" reason="UnknownError" />\r\n</AppsForYourDomainErrors>\r\n\r\n', 'reason': 'Internal Server Error'}

They're being generated from a bit of python code that moves newly-created users into a different OU:
orgService.UpdateOrgUser(<customer_id>, <email address>, <new_ou>)

I did see that there were API issues reported on the dashboard as of yesterday- and I was wondering if these are still problems today.

Thanksfor the help,

Matt

[Michael Manoochehri]

Hi Matt:

Thanks for letting us know - I'm looking into the potential cause of these 500 status messages. As you mentioned, over the weekend we did have some service outages with the Apps Admin CPanel and in some cases the User Profiles API.

At this point, it looks like the errors are very intermittent, so as usual I would recommend catching these exceptions and then retrying.

- Michael