500 errors

Scott

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Sep 6, 2011, 1:03:31 PM9/6/11

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I am having an issue requesting mail exports with all users, and this just started happening. I see other posts with the same issue, but no responses that would help resolve this. I was using 1.8 but installed 1.9.1 of GAM with same result. Please advise. Thank you.

C:\gam>gam info user jchang
User: jchang
First Name: Jennifer
Last Name: Chang
Is an admin: false
Has agreed to terms: true
IP Whitelisted: false
Account Suspended: true
Must Change Password: false
Email Aliases (Nicknames):
Groups:

C:\gam>gam audit export request jchang includedeleted
Traceback (most recent call last):
File "gam.py", line 2522, in <module>
File "gam.py", line 2164, in doRequestExport
File "gdata\apps\audit\service.pyo", line 230, in createMailboxExportRequest
File "gdata\apps\service.pyo", line 532, in _PostProperties
gdata.apps.service.AppsForYourDomainException: {'status': 500, 'body': '<?xml ve
rsion="1.0" encoding="UTF-8"?>\r\n<AppsForYourDomainErrors>\r\n <error errorCod
e="1000" invalidInput="" reason="UnknownError" />\r\n</AppsForYourDomainErrors>\
r\n\r\n', 'reason': 'Internal Server Error'}

smalahove

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Sep 8, 2011, 8:43:25 AM9/8/11

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This is also true on Linux:

Traceback (most recent call last):

File "gam.py", line 2371, in <module>
doRequestExport()
File "gam.py", line 2036, in doRequestExport
search_query=search_query, headers_only=headers_only)
File "/home/ronny/work/gam4/gdata/apps/audit/service.py", line 230,
in createMailboxExportRequest
return self._PostProperties(uri, properties)
File "/home/ronny/work/gam4/gdata/apps/service.py", line 532, in
_PostProperties
raise gdata.apps.service.AppsForYourDomainException(e.args[0])
gdata.apps.service.AppsForYourDomainException: {'status': 500, 'body':
'<HTML>\n<HEAD>\n<TITLE>Internal Server Error</TITLE>\n</HEAD>\n<BODY
BGCOLOR="#FFFFFF" TEXT="#000000">\n<H1>Internal Server Error</H1>
\n<H2>Error 500</H2>\n</BODY>\n</HTML>\n', 'reason': 'Internal Server
Error'}

Tyler

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Sep 8, 2011, 6:41:58 PM9/8/11

to Google Apps Manager

Seeing the same error on Snow Leopard.
This usually works, it looks like this is a problem with the Google
servers & not gam.

Scott

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Sep 9, 2011, 8:29:47 AM9/9/11

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This is being worked on by Google. Per Google support, follow here for updates:

http://code.google.com/googleapps/support/downtime/?place=topic%2Fgoogle-apps-apis-downtime-notify%2FHZP-EglPN4M%2Fdiscussion

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