application is down on production

uri twig

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Nov 23, 2011, 3:21:47 AM11/23/11

to Google App Engine, is...@vod.io

Hi,
our app 'vodio-app' is down on production
it gives a 500 error, and I ca'nt see any new log entries.

we cant upload any new version, and we can restart backends

Please advise, it is urgent !!!

Uri Twig
CTO Vodio LTD

Brandon Wirtz

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Nov 23, 2011, 4:02:39 AM11/23/11

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Up here.

Are you on M/S or HR?

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Brandon Wirtz

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Nov 23, 2011, 4:03:51 AM11/23/11

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Also, if you are down unexpectedly the last thing you want to do is deploy a
new version. When the service is down don't change things because if you
are changing things when Google is changing things you may be really broken
after.

-----Original Message-----
From: google-a...@googlegroups.com
[mailto:google-a...@googlegroups.com] On Behalf Of uri twig
Sent: Wednesday, November 23, 2011 12:22 AM
To: Google App Engine
Cc: is...@vod.io
Subject: [google-appengine] application is down on production

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uri twig

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Nov 23, 2011, 4:19:16 AM11/23/11

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I did'nt understand M/S or HR.

For reason I can't explain the app is back again, and after a few
tried also the backends could be started.

Has someone in google did something?

Thanks Anyways till next time.

Brandon Wirtz

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Nov 23, 2011, 4:27:17 AM11/23/11

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Which kinds of Instances are you on Master/Slave or High Replication?

bFlood

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Nov 23, 2011, 9:58:13 AM11/23/11

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HR is throwing a lot of errors for me right now, slow instance startup
and V3 DB issues (The API call datastore_v3.Get() took too long to
respond and was cancelled.)

Scott Murphy

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Nov 23, 2011, 3:14:28 PM11/23/11

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How long have you been experiencing slow instance startup? We have been experiencing it since Friday. Overall site performance seems a lot slower since Friday as well.

uri twig

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Nov 24, 2011, 3:32:43 AM11/24/11

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Its HR.

uri twig

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Nov 24, 2011, 3:36:45 AM11/24/11

to Google App Engine

it wasn't a slow startup, the app url was returning internal server
error, the backends couldn't restart, it was approximately 6 hours.

one thing I noticed is while this was happening the explicite version
url was functioning ie (1.myapp.appspot.com)

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