DKIM - not clear why not working

[johnP]

Just a bit confused why emails sent by my app are not being signed with DKIM.

1.  On my Google Apps dashboard, it says that my domain is "Authenticating email"

2.  I seem to have my DNS TXT record setup using the specified values (also, am assuming if I have the green-light for authenticating email, this value has been validated by Google Apps).

3.  Email send is being triggered by user browsing an application on custom url: www.hi___e .com

4.  From address is similar to Salt Point via Hi___e <announce-noreply@hi___e .com>

5.  announce-noreply@hi___e .com is an owner of the account.

I'm assuming if all the above parameters are met, the emails should be signed.  Dunno which of my assumptions above is erroneous.

Thanks -

[johnP]

Wanted to 'bump' this issue - almost a month has gone by. I have posted this question here on the board, on StackOverflow, and have filed a production issue.  I got an email that the production issue was 'Acknowledged'.  Yay!

Anyone have any thoughts as to next steps to resolve this issue?  Is the $500 paid support the only viable alternative?  Do they respond to questions to people who purchase the paid support?

 johnP

[Waleed Abdulla]

You seem to be doing better than I am. I'm not even able to get Google Apps dashboard to verify my DKIM DNS records for over a week now and I've tried every possible thing I can think of. 

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[Waleed Abdulla]

Confirmed there is a problem on Google side:

https://productforums.google.com/forum/#!category-topic/apps/verification-and-mx-records/FOsrXULt66Y

[johnP]

Thanks for finding that, Waleed.  I'll monitor that thread to see if anything changes.

johnP

[johnP]

It looks like Google announced they fixed a bug - and people are seeing a green 'authenticating' in their google apps control panel pages.

My account has said that it was authenticating all along.  The problem is that the emails themselves are not being signed.  

Any way to get a response on this issue without escalating to rants written in all caps?

johnP

On Wednesday, September 5, 2012 11:20:52 AM UTC-7, johnP wrote:

[Takashi Matsuo]

Hi johnP,

On Wed, Oct 10, 2012 at 6:34 AM, johnP <jo...@thinkwave.com> wrote:

It looks like Google announced they fixed a bug - and people are seeing a green 'authenticating' in their google apps control panel pages.

My account has said that it was authenticating all along.  The problem is that the emails themselves are not being signed.  

Any way to get a response on this issue without escalating to rants written in all caps?

Do you get your e-mail signed if you log in to Gmail with your domain account 'announce-noreply' and manually send an e-mail from the GMail UI?

If no, does it help if you deactivate the DKIM signing and re-activate it?

If it doesn't help, please send me your actual domain and actual e-mail example.

-- Takashi

 

johnP

On Wednesday, September 5, 2012 11:20:52 AM UTC-7, johnP wrote:

Just a bit confused why emails sent by my app are not being signed with DKIM.

1.  On my Google Apps dashboard, it says that my domain is "Authenticating email"

2.  I seem to have my DNS TXT record setup using the specified values (also, am assuming if I have the green-light for authenticating email, this value has been validated by Google Apps).

3.  Email send is being triggered by user browsing an application on custom url: www.hi___e .com

4.  From address is similar to Salt Point via Hi___e <announce-noreply@hi___e .com>

5.  announce-noreply@hi___e .com is an owner of the account.

I'm assuming if all the above parameters are met, the emails should be signed.  Dunno which of my assumptions above is erroneous.

Thanks -

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Takashi Matsuo | Developers Advocate | tma...@google.com