It's impossible to shut down my app engine app

[Christian]

I've tried for months now shut down an old app engine app to no avail.

Here's the steps I took:

- I disabled the app.

- It won't let me delete the app because it says I am not the billing administrator. (I changed my domain, so the email that's the admin is no longer under Google, which seems to be the heart of the issue.)

- I submit the form to change billing to my current account.

- After it has supposedly succeeded, try to delete the app. It fails and the billing administrator is back at the original email.

I'm back at square one, getting charged $2 every week.

I've emailed support multiple times to no avail. What am I supposed to do?

[Carl Schroeder]

Tell your credit card to stop paying.

[Thiago Catoto]

Hi,

Sorry to ask but... have you tried login with the billing administration email on the colsole? If success, can you remove the billing info with this account?

Cheers
-- Catoto

On Dec 3, 2012 1:04 AM, "Carl Schroeder" <schroede...@gmail.com> wrote:

Tell your credit card to stop paying.

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[Christian]

I can't log in with the original billing admin because that domain is no longer a part of Google's accounts. This seems to be the crux of the problem and every time Google support says they've fixed it, they clearly haven't.

[Takashi Matsuo]

Hi Christian,

I'm sorry for all the frustration you may have had. That can be an edge case which we don't cover very well at this time, but there should still be a certain way for canceling the billing IMH. 

Can you tell me the ticket # for the support case you filed, app-id, the old billind account information, and other details? I'll try to find what I can do for you.

-- Takashi

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Takashi Matsuo | Developers Advocate | tma...@google.com