Constant disconnects due to channels going stale for no reason

[Steven Sacks]

Ever since the latest release, our users are constantly being
disconnected due to channel tokens going stale with minutes of being
created. Our tokens are set to last for 5 hours, but we're lucky if
they last for 10 minutes and we cannot even reconnect with a new
channel token.

In Firefox Firebug, the console gets spammed infinitely with

channel name mismatch; message ignored

Until a refresh occurs.

Our users are angry. They're leaving the site. This is costing us not
only goodwill with our user base, but also money. Please fix this or
rollback to the previous build immediately. The latest build is BROKEN.

[Jeff Schnitzer]

Be sure to file a production ticket too!

Jeff

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[Tomas]

Hi Steven,

sad to hear that - just one thing. I guess you are talking about Google Channel API - I thought the max expiration time for the token is 2 hours (https://developers.google.com/appengine/docs/java/channel/overview#Tokens_and_Security) - could you please confirm you've been using 5 hours per token and it was actually working fine?

Thanks