App down due to Quotas exceeded

[doright]

My app has been down for over 3 hours now.  Its a production app, with paying customers. At least it did have paying customers 3 hours ago...

Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong - it won't let me, saying:

"A charge has been issued to the billing administrator. (You will be able to make changes to your budget settings again once the outstanding payment is processed.) "

So I'm stuck, it won't let me make any changes even though I have a valid VISA card registered, ready and waiting.  There has never been a problem with the card, and its still valid.

So, I send a mail to "Please contact us at appengine_up...@google.com if you have questions or issues regarding billing.".  No answer for 3 hours and counting.  I raised an issue about it, still no answer.  Finally I'm posting here, having reached a final dead end.

There are so many ironies here its almost funny.  I exceeded my quotas because I was experiencing lots of problems with high latencies and warmup requests taking too long.  Some of my customers had expressed concern that the system couldn't handle the load.

Second irony is due to the high latencies experienced, some customers had started to question if Google was a "noddy" platform and couldn't scale.  I of course went to great lengths to discuss that I'd in fact chosen this platform due to its robustness and scalability.  And then its down for over 3 hours due to a billing bug.

 I agree I should have anticipated the quotas actually being exceeded, but given that I missed that moment I would have hoped the situation would have been recoverable in less than 3 hours!  Beware ALL.

If there is someone out there who can help, please tell me how I get the app running again ASAP.

many thanks.

[Stefano Ciccarelli]

I had billing settings locked for the same reason for 2 days.

-- 
Stefano Ciccarelli

Sent with Sparrow

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
To post to this group, send email to google-a...@googlegroups.com.
To unsubscribe from this group, send email to google-appengi...@googlegroups.com.
For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.

[Jeff Schnitzer]

Something must be broken. I've been sitting at "Activating Billing"
state for over an hour.

Jeff

[Doug Stoddart]

well, developments. Soon after I made this post (co-incidence ? I dunno) my billing status changed and I was able to update my budget.  So am now still waiting for it to take effect, which I know can take a while to filter through to my actual app.  (Why?)

This is a showstopper as far as I'm concerned.  Ridiculous when you consider the complexity of the infrastructure involved that it comes down to 2 simple things:

- time to process my payment (already registered, still valid credit card)

- someone from Google Support to at least communicate with me and say, we're working on it..

hmmm.  

[Kwame]

I'm having the exact same problem now, only for me it's been 2 days, and still not able to edit my billing settings! Also I'm not able to edit my Application settings, so now my app has Max idle settings set to the maximum and Min Pending latency set to the minimum - both of these settings are now causing the app to spin up instances like a runaway train!!!!! My quoto is being used up in minutes and my bill keeps climbing. I've written to google via he link in billing settings, and I've posted on google groups and stack overflow. How does one get help? This is a production app with customers. This is absolutely no good. I feel very frustrated !!!!!!!

hmmm.  

> at appengine_updated_pricing@google.com if you have questions or issues

> regarding billing.".  No answer for 3 hours and counting.  I raised an issue
> about it, still no answer.  Finally I'm posting here, having reached a final
> dead end.
>
> There are so many ironies here its almost funny.  I exceeded my quotas
> because I was experiencing lots of problems with high latencies and warmup
> requests taking too long.  Some of my customers had expressed concern that
> the system couldn't handle the load.
> Second irony is due to the high latencies experienced, some customers had
> started to question if Google was a "noddy" platform and couldn't scale.  I
> of course went to great lengths to discuss that I'd in fact chosen this
> platform due to its robustness and scalability.  And then its down for over
> 3 hours due to a billing bug.
>
>  I agree I should have anticipated the quotas actually being exceeded, but
> given that I missed that moment I would have hoped the situation would have
> been recoverable in less than 3 hours!  Beware ALL.
>
> If there is someone out there who can help, please tell me how I get the app
> running again ASAP.
>
> many thanks.
>
> --
> You received this message because you are subscribed to the Google Groups
> "Google App Engine" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.

> To post to this group, send email to google-appengine@googlegroups.com.

> To unsubscribe from this group, send email to

> google-appengine+unsubscribe@googlegroups.com.

> For more options, visit this group at
> http://groups.google.com/group/google-appengine?hl=en.
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "Google App Engine" group.

> To post to this group, send email to google-appengine@googlegroups.com.

> To unsubscribe from this group, send email to

> google-appengine+unsubscribe@googlegroups.com.

> For more options, visit this group at
> http://groups.google.com/group/google-appengine?hl=en.

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.

To post to this group, send email to google-appengine@googlegroups.com.
To unsubscribe from this group, send email to google-appengine+unsubscribe@googlegroups.com.

[Matthew Jaggard]

I'm pretty sure I'm not the only one who's now considering whether going live with an app on GAE is a bad idea.

To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/s0kgn5ktPbEJ.

To post to this group, send email to google-a...@googlegroups.com.
To unsubscribe from this group, send email to google-appengi...@googlegroups.com.

[Eric Ka Ka Ng]

we got the same prb last week. after 3-4 days we get replies from google helping to fix the issue. we lost business, customers, and repetition during the down time.  

yes, i'm sure that's an internal bug for them and many others face the similar problem. this problem affects many apps, and many real users. I wont expect these problems happen on a google platform which has passed the 'beta' stage, and we are paying real money to deploy serious applications on it. Please, google, be serious to the business. 

- eric

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.

[E.M.]

This is horrible. I'm experiencing this now and no response from Google. It's really sad that Google would have such a flaw in a sensitive service. It takes me literally a few seconds to change my daily budget on Facebook Ads and that's only for ads. But on Google, it takes hours and days for a hosting solution where every second actually matters? Very disappointed...

On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote:

we got the same prb last week. after 3-4 days we get replies from google helping to fix the issue. we lost business, customers, and repetition during the down time.  

yes, i'm sure that's an internal bug for them and many others face the similar problem. this problem affects many apps, and many real users. I wont expect these problems happen on a google platform which has passed the 'beta' stage, and we are paying real money to deploy serious applications on it. Please, google, be serious to the business. 

- eric

On 7 April 2012 04:03, doright <doug.s...@gmail.com> wrote:

My app has been down for over 3 hours now.  Its a production app, with paying customers. At least it did have paying customers 3 hours ago...

Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong - it won't let me, saying:

"A charge has been issued to the billing administrator. (You will be able to make changes to your budget settings again once the outstanding payment is processed.) "

So I'm stuck, it won't let me make any changes even though I have a valid VISA card registered, ready and waiting.  There has never been a problem with the card, and its still valid.

So, I send a mail to "Please contact us at appengine_updated_pricing@google.com if you have questions or issues regarding billing.".  No answer for 3 hours and counting.  I raised an issue about it, still no answer.  Finally I'm posting here, having reached a final dead end.

There are so many ironies here its almost funny.  I exceeded my quotas because I was experiencing lots of problems with high latencies and warmup requests taking too long.  Some of my customers had expressed concern that the system couldn't handle the load.

Second irony is due to the high latencies experienced, some customers had started to question if Google was a "noddy" platform and couldn't scale.  I of course went to great lengths to discuss that I'd in fact chosen this platform due to its robustness and scalability.  And then its down for over 3 hours due to a billing bug.

 I agree I should have anticipated the quotas actually being exceeded, but given that I missed that moment I would have hoped the situation would have been recoverable in less than 3 hours!  Beware ALL.

If there is someone out there who can help, please tell me how I get the app running again ASAP.

many thanks.

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.

To post to this group, send email to google-appengine@googlegroups.com.
To unsubscribe from this group, send email to google-appengine+unsubscribe@googlegroups.com.

So, I send a mail to "Please contact us at appengine_updated_pricing@google.com if you have questions or issues regarding billing.".  No answer for 3 hours and counting.  I raised an issue about it, still no answer.  Finally I'm posting here, having reached a final dead end.

There are so many ironies here its almost funny.  I exceeded my quotas because I was experiencing lots of problems with high latencies and warmup requests taking too long.  Some of my customers had expressed concern that the system couldn't handle the load.

Second irony is due to the high latencies experienced, some customers had started to question if Google was a "noddy" platform and couldn't scale.  I of course went to great lengths to discuss that I'd in fact chosen this platform due to its robustness and scalability.  And then its down for over 3 hours due to a billing bug.

 I agree I should have anticipated the quotas actually being exceeded, but given that I missed that moment I would have hoped the situation would have been recoverable in less than 3 hours!  Beware ALL.

If there is someone out there who can help, please tell me how I get the app running again ASAP.

many thanks.

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.

To post to this group, send email to google-appengine@googlegroups.com.
To unsubscribe from this group, send email to google-appengine+unsubscribe@googlegroups.com.

So, I send a mail to "Please contact us at appengine_updated_pricing@google.com if you have questions or issues regarding billing.".  No answer for 3 hours and counting.  I raised an issue about it, still no answer.  Finally I'm posting here, having reached a final dead end.

There are so many ironies here its almost funny.  I exceeded my quotas because I was experiencing lots of problems with high latencies and warmup requests taking too long.  Some of my customers had expressed concern that the system couldn't handle the load.

Second irony is due to the high latencies experienced, some customers had started to question if Google was a "noddy" platform and couldn't scale.  I of course went to great lengths to discuss that I'd in fact chosen this platform due to its robustness and scalability.  And then its down for over 3 hours due to a billing bug.

 I agree I should have anticipated the quotas actually being exceeded, but given that I missed that moment I would have hoped the situation would have been recoverable in less than 3 hours!  Beware ALL.

If there is someone out there who can help, please tell me how I get the app running again ASAP.

many thanks.

--
You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.

To post to this group, send email to google-appengine@googlegroups.com.
To unsubscribe from this group, send email to google-appengine+unsubscribe@googlegroups.com.