Problems with creating Google Analytics charts

[Dmitry Gudkov]

Please post here if you experienced any problems with creating charts
based on Google Analytics data.

[mato...@hotmail.com]

Hi!

I'm trying to add a chart to a webpage, however when I view the page, only the frame of the chart shows up, not the content (the actual statistics) and the Flash icon keeps turning endlessly. What am I doing wrong?

The link: www.weblife.si/userportal     -> go to San Martino, on the right click Statistika.

yours truly

Jure Matoh

SpletnaOcena

Skupna ocena

 

[Dmitry Gudkov]

Hi Jure,

Does your chart work OK on explainum.com? Could you please also
specify your browser/OS and give the direct link (or paste
screenshot) ? When I click your link I'm immediately redirected to
http://www.weblife.si/page/ where I can't see San Martino.

Cross-site requests should be enabled in browser as data is
dynamically fetched from explainum.com.

Thanks,

Dmitry

On Sep 26, 1:10 pm, matohj...@hotmail.com wrote:
> Hi!
>
> I'm trying to add a chart to a webpage, however when I view the page, only
> the frame of the chart shows up, not the content (the actual statistics) and
> the Flash icon keeps turning endlessly. What am I doing wrong?
>
> The link:www.weblife.si/userportal    -> go to San Martino, on the right
> click Statistika.
>
> yours truly
>
> Jure Matoh
> SpletnaOcena

> Skupna ocena

[mato...@hotmail.com]

Hi!

Sorry, my mistake, the address is http://www.weblife.si/page/userportal, then go to San Martino, then on the right click Statistika.
Yes, the chart works on explainum. There's no direct link as the /userportal part of page is written in Ajax so anything you click will still have the same /userportal address.

As far as I can see it doesn't work on any of the browsers when accessing through our site. That said, on explainum it works in all browsers.

Yours truly,

Jure

[Dmitry Gudkov]

It looks like there is a conflict with one of JS scripts loaded on the page -- one of them influences Explainum's widget behavior.

We need some time to give it a closer look.

[Dmitry Gudkov]

UPDATE: problem is caused not by any external script, but by the fact that widget is placed into hidden div and therefore parent div height cannot be obtained (it equals 0 for hidden div) which leads to incorrect chart size.

Current version of the widget can not deal with hidden divs -- we will add this functionality into next release.

As a workaround you can hide tabs not with display:none but with for example left:-2000px -- in this case it will remain outside of screen but will be "visible" for widget script. For example, you can modify CSS  to something like

.portal-hidden {left:-2000px}

and then use jQuery's addClass/removeClass or toggleClass in JS functions showContent / hideContent 

[mato...@hotmail.com]

Thanks, will try to get it working.

[d2r...@gmail.com]

Hello, I have tried to create a chart using Explainum with Google Analytics.  Creation of the chart, usability all seems to work fine. However the data returned is incorrect.  It's not just off a little bit, but everything pretty much comes back as zeroes, with like "1 page view" in November.  I am getting over 10K views per month, on average somewhere around 800 per day.  So this cannot be right.  

First I thought maybe I was inputting the wrong GA profile id#, however, I rechecked it several times, even entered an incorrect one on purpose to see what would happen, and it would not validate nor create the chart.  When I enter the correct id#, it validates and creates the chart, so it can't be the id#.  Something appears to be wrong with the way the data is being fetched.

Not sure what info you need from me to troubleshoot, but my username is "DavidShares".

Thanks, 

David

[kjvi...@gmail.com]

Hi am vijayan chart does not display in the webpage

[Dmitry Gudkov]

Hi vijayan,

Can you provide a link to the webpage, or describe what you're doing and what you're getting. In most cases it works OK.

Dmitry