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Hi Gowrav,Have you setup cron? There should be an entry in cron to call scheduled events.Also, if you go to email settings and save the email settings, it first tests those settings and only if found correct, allows to save them. This should give you some idea about why they may not be working. Also, as mentioned, cron entry should be there for auto-pull of support ticket.Thanks,Anand.
By the way, I am having problem with my SMTP and pop3 settings with other accounts.. all values okey and working well at other systems.
On Monday, 24 December 2012 11:40:44 UTC+5:30, Gowrav wrote:Hi there,--
Support system looks great,
What I am facing is a reply problem
1) I have setup and account on gamil.. working (in/out both) very well
2) A user sends an email a ticket is created.
2) We reply to this ticket by Add Message: done, email send
3) Now user again REPLY from the email (As in practically all do) no reply is fetched from email account, even no new ticket is created. Ticket remains in Waiting for Customer mode
I think Ticket number in any specific format should be in subject to trace the conversation ...
And its a really urgent requirement as we are planning to implement this system at our all clients stations. And they all need this system very well. Currently we are using Hesk for all of them.
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GOt this in entry
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Yap,
GOt this in entry
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Regards
Gowrav Vishwakarma
Man of Affairs, Digital Vish, Xavoc International
http://www.digitlavish.com : +91 9783807100
http://www.xavoc.com
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Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP
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Gowrav Vishwakarma
Man of Affairs, Digital Vish, Xavoc International
http://www.digitlavish.com : +91 9783807100
http://www.xavoc.com
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Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP--
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Gowrav Vishwakarma
Man of Affairs, Digital Vish, Xavoc International
http://www.digitlavish.com : +91 9783807100
http://www.xavoc.com
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Never Never Never Never Never Never Never Never Never Never Never Never Never Never Never GIVE UP
Did you open that email from your email client? POP3 does not pull already read emails.
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Yap,
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Its working perfectly for us. We use it fulltime. And we also use gmail for pulling support mails.
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Yap,
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