Submit rules on Citizens' Charter: CM

[Mahendra Kumar Gupta]

http://timesofindia.indiatimes.com/city/delhi/Submit-rules-on-Citizens-Charter-CM/articleshow/48750284.cms

Submit rules on Citizens' Charter: CM

TNN | Aug 31

NEW DELHI: Chief minister Arvind Kejriwal on Monday directed all the departments of the Delhi government to submit their updated guidelines for effective implementation of the Citizens' Charter by Friday evening. The CM made it clear that the deadline will have to adhered to or else they must be ready to face penalties and action.

Addressing the meeting of the heads of departments, the chief minister said that the Citizens' Charter is an important and essential component to ensure time-bound delivery of government services for the public.

It has been informed that majority of the departments have already uploaded their commitments for Citizens' Charter on the website concerned, and the remaining few are also in the process of doing so.

Kejriwal told the HoDs that the government will provide the technical know-how and manpower to them for ensuring effective implementation of the Citizens Charter.

He said once the departments have submitted their lists for implementation of the Citizens' Charter, these will have to be treated as sacrosanct.

Kejriwal said no rollback will be allowed once the departments submit their final and penalties will be imposed on officials concerned in case of failure to deliver on promises made in the departmental charters.

Departments have been advised to only make the promises which they can deliver on in a time-bound manner so that the public is not misled.

He said the departments, based on their experience of the implementation of the Citizens' Charter can add new points in the Citizens' Charter next year, but it will be mandatory to implement whatever will be mentioned in this charter.

Note: 

We should, now, ask for the website link of Suo-motu information (Sec. 4 of RTI Act) and citizen charter in every RTI application.