Introducing Myself

[gau...@springboardinvestments.com]

Hey Community,

My name is Gaurav Sharma, I am working as Operation's Analyst with 91springboard based out in India. Just to give the brief about 91springboard, we have 1200+ existing members currently in our 7 hubs across India. I majorly work over the projects of customer happiness and satisfaction, data analysis and making processes easier for members by regular improvement of processes.

For more information : http://www.91springboard.com

Looking forward to contribute to the community and to seek support and guidance whenever needed.

Cheers !

Best Regards,

Gaurav Sharma

[Tony Bacigalupo]

Welcome Gaurav! 

I'm curious: what kinds of metrics do you look at when you're working on improving your processes?

I'm working on an effort to help coworking spaces shift their mindset away from "butts in seats" and towards more valuable success metrics, so any guidance would be appreciated.

Thanks!
Tony

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[gau...@springboardinvestments.com]

Hey Tony,

Still exploring as per the industry metrics but major focus is over ease of efforts from customer's point of view. Our customers often like processes which are simpler and effort less from their perspective. We can connect personally to have an in depth conversations occasionally also to make things better for each other.