> Amazon has been a great store to sell at and we haven't heard anything from anybody at Amazon about your contact with them. No call from Jeff Bezos either.
>
> Mike
On April, 24th 2014 I posted my review of Command on Amazon.com. I gave the game 2 stars (some reviews gave him 1 star; this is not a comment on the quality of the game but only to give context to what happened afterwards).
I got some comments - negative but legit. Then, on August 2014 the comments page of my review simply exploded.
Detailed Chronology of Events [with corresponding zip files for documentation and verification]:
Detailed Chronology of Events [at the end you will find the corresponding zip files for documentation and verification]:
04-22-2014 I wrote a review titled, "So close, yet still so far" for the computer wargame, Command: Modern Air/Naval Operations, on Amazon.com The review was critical and gave the game two stars out of five. A copy of the review has been attached.
Attachment: 00 04-22-2014 MNO Review.zip
http://www.amazon.com/review/R3PZIW2WRQC8SK?ref_=pe_623860_70668520
07-26-2014 Ragnar Emsoy, company owner and developer of the game posted:
"Please note that Vincenzo Beretta doesn't actually own a copy of the simulator.
He is a belittled freelance game journalist who's been running a vicious ten-year stalking, harassment, slander and intentional character assassination campaign.
Because of his past conduct, Vincenzo was blocked from a big press conference that Matrixgames (publisher) held in Italy in May 2014. He desperately wanted to attend but was not invited. He then tried to get in by the back door via one of the Italian magazines that he sometimes freelance for. As soon as his name was revealed as the representative, Matrixgames had him removed.
As a response, Vincenzo posted this hackpiece 'review' to punish the Command developer (WarfareSims) and publisher (Matrixgames). Brilliant way to rebuild..."
Attachment: 01 07-26-2014 Ragnar Emsoy Message1.zip
http://www.amazon.com/gp/r.html?R=AUZ1LETHG7XL&C=308E7DQYDUISH&H=MKC3L5HDNZC9VFC4OEFD94MXTGUA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fcd%2Fm%2FFx1WWC05T69YKVH%2F-%2FTx3AVNV8ORRJOYI%2F1%2FMx5LJXLX6GZRRZ%3Fref_%3Dpe_623860_70668520
07-27-2014 Ragnar Emsoy, company owner and developer of the game posted a second message of harassment.
Attachment: 02 07-27-2014 Ragnar Emsoy Message2.zip
07-29-2014 Ragnar Emsoy, company owner and developer of the game posted a third message of harassment demanding removal of the critical review.
Attachment: 03 07-29-2014 Ragnar Emsoy Message3.zip
08-15-2014 On or about 08-15-2014, Ragnar Emsoy, company owner and developer of the game posted a fourth message of harassment. [Note that this message was deleted so quickly by Amazon.com that there was no opportunity to take a screenshot or image of the contents. The only evidence of its existence is a link to its former location.]
Attachment: 04 08-15-2014 Ragnar Emsoy Message4.zip
http://www.amazon.com/review/R3PZIW2WRQC8SK/ref=cm_cr_pr_cmt?ie=UTF8&ASIN=B00HSN3L30#wasThisHelpful
08-16-2014 Ragnar Emsoy, company owner and developer of the game posted a fifth message of harassment.
Attachment: 05 08-16-2014 Ragnar Emsoy Message5.zip
http://www.amazon.com/gp/r.html?R=AUZ1LETHG7XL&C=308E7DQYDUISH&H=1PTSWPOAACGBFAM2S1R0WCQYLMUA&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fcd%2Fm%2FFx1WWC05T69YKVH%2F-%2FTx3AVNV8ORRJOYI%2F1%2FMxAGIB5KX3PIWV%3Fref_%3Dpe_623860_70668520
08-17-2014 Amazon confirmed deletion of all messages from Ragnar Emsoy.
"I can confirm that the comments written by Ragnar Emsoy were already removed since they are outside the guidelines. "
Attachment: 06 08-17-2014 Amazon deletion confirmation.zip
08-18-2014 Review was deleted by Amazon.com
08-18-2014
08-19-2014
08-20-2014
08-21-2014 I repeatedly called the Amazon.com customer help line in Seattle
(1-206-266-2992) from Italy over four days seeking an explanation and was finally directed to the Website Department
Attachment: 07 08-19-2014 Amazon Website Department.zip
08-25-2014 The Review Moderator for Amazon.com definitively declared by e-mail that the reviewer is a competitor for the product.
"We cannot post your customer review for "Command Modern Air/Naval Operations" on Amazon.com because you are a competitor for this product."
Attachment: 08 08-25-2014 Amazon cites competitor conflict.zip
08-26-2014 I responded by e-mail and categorically denied any financial or ownership involvement with any software development company anywhere in the world.
"Thank you for your explanation as to why my review was disallowed by Amazon. Allow me to provide clarification.
I categorically and emphatically state that I have no financial or ownership involvement with any software development company anywhere in the world. On the other hand, Mr. Ragnar Emsoy, the individual who posted five harassing messages on my review is a principal owner of the company developing the game. None of them claimed that I was "a competitor".
If Amazon believes that I should be ineligible to write a customer review for this product, please send additional details to me at
rec...@hotmail.com"
Attachment: 09 08-26-2014 Reply to Amazon Review Moderation.zip
08-26-2014 I composed a hand-written letter of complaint and sent it to Mr. Jeff Bezos, President of Amazon.com, via registered mail.
Attachment: 10 08-26-2014 Bezos letter.zip
08-27-2014 The Amazon.com Review Moderator ignored the previous allegation of competitor conflict of interest and claimed:
"We have reviewed the information you provided and have determined that your review is in violation of our Customer Review Guidelines and will not be posted."
Attachment: 11 08-27-2014 Message from Amazon Review Moderation.zip
[Please note how the original allegation of being "a competitor" just disappeared, with neither an explanation nor an apology. It has not been mentioned since by Amazon.com]
08-27-2014 I responded via e-mail to the false allegation of competitor conflict of interest:
"I have been falsely accused of being a direct competitor of the game. This accusation was obviously based on false and misleading information given to Amazon by someone with a vested interest in the welfare of his game.
Once I clarified that I had NO interest, either financial or ownership, in any software company in the World, Amazon did not investigate all the false claims made against me. As far as I can tell, Amazon did not check a single fact on either me or this game nor did it provide any proof of the earlier statement because none exist. Instead, I received a vague response that can be most generously described as, "because we said no." Again, I ask for details on the bias my review supposedly contains as well as how it could be considered misleading.
The conduct in this matter is a textbook example of unprofessional behaviour from a company that wants to "build Earth's Most Customer-Centric Company" and has forced me to write to the highest levels of your company structure. Next time, it will be the Press.
I'm sorry, but I never allow anyone to be judged on the basis of lies - not even by Amazon.com.
Sincerely,
Vincenzo Beretta - Milan, Italy"
Attachment: 12 08-27-2014 Reply to Amazon Review Moderation.zip
09-11-2014 Amazon.com responded via e-mail from Randee Dunford, Executive Customer Relations team:
"Hi Vincenzo,
I'm Randee Dunford of Amazon.com's Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf.
We've reviewed your letter and understand you're concerned about your review removal. While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Review Moderators is correct.
As mentioned, the review has been removed and will not be reinstated. We have reviewed the information you provided and have determined that your review is in violation of our Customer Review Guidelines. Please take a look at our Review Guidelines for information about acceptable review content:
http://www.amazon.com/review-guidelines
Vincenzo, I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website
Best regards,
Randee Dunford
Executive Customer Relations"
Attachment: 13 09-11-2014 Your Letter to Jeff Bezos.zip
09-11-2014 I responded to the e-mail message from Randee Dunford sent on behalf of Jeff Bezos:
"On 18 August 2014, my review of Command: Modern Air / Naval Operations was removed by Amazon.com. When I asked for an explanation, I was sent the following on 25 Aug 2014 19:18:08 GMT+2:
"We cannot post your customer review for "Command Modern Air/Naval Operations" on Amazon.com because you are a competitor for this product."
THIS was the reason I was given for the removal of my review, and THIS reason alone. This claim was demonstrably false and was seemingly never investigated by Amazon.com. I specifically and directly asked twice about _who_ made this false accusation; once through the customer service channel and once directly to Mr. Jeff Bezos. Both times, I received an answer totally unrelated to my specific question. The first time was through the moderator review channel at Amazon.com. The second time, in direct response to my hand-written letter to Mr. Bezos, I, again, received an answer from Randee Dunford [11 Sep 2014 21:31:40 GMT+2] totally unrelated to my question:
"We have reviewed the information you provided and have determined that your review is in violation of our Customer Review Guidelines."
For a third time, I am asking the same question: WHO made the false allegation that I was involved with a competing game? Because ***THIS is the reason as to why my review was deleted in the first place***, and not the ones given after the fact. I do not want to have people clearly lying behind my back on Amazon.com and then having Amazon.com acting upon false allegations as though they were true. If you do not want to answer, just say so. Evasive answers to questions I never asked are not helpful. And, I would not like to see any future reviews of mine deleted by Amazon.com due to false accusations which, in turn, are not investigated by Amazon.com - as has happened here.
Vincenzo Beretta
rec...@hotmail.com
MILAN - ITALY"
Attachment: 14 09-11-2014 Response to Randee Dunford.zip
10-03-2014 The review was re-instated by Amazon.com.
Hello,
We have re-evaluated your Customer Review for Command Modern Air/Naval Operations and our previous response.
Your review has been reinstated as of 10/3/14 1:05:33 PM PDT and you can see it now at the link below:
http://www.amazon.com/review/R3PZIW2WRQC8SK
Thank you,
Best regards,
Josh L.
Thank you.
Amazon.com
Attachment: 14 10-03-2014 Review re-instatement.zip
************
Here are all the related documents (in a single .zip containing all the aforementioned single .zips) for independent confirmation:
https://www.dropbox.com/s/r6eiwqbyg2baeao/Amazon%20Debacle.zip?dl=0