Experience Researcher at Mad*Pow in Boston, MA

[Sampada Marathe]

The research team at Mad*Pow is looking to bring aboard an Experience Researcher to join our team.

We conduct a wide array of research activities for clients in healthcare, finance, technology, education, automotive, and many others. Come join the fun of agency life!

No recruiters please.

Happy to answer any questions you may have. Full details in the job posting:

http://bit.ly/MPresearch


ABOUT THE ORGANIZATION

Mad*Pow is a design agency that improves the experiences people have with technology, organizations, and each other. Using human-centered design, Mad*Pow creates strong multi-channel experience strategies, intuitive digital experiences and streamlined processes for its clients. Founded in 2000, Mad*Pow has partnered with industry leaders including Cigna, ESPN, Pearson, adidas, John Hancock, Microsoft, and Google. Mad*Pow has received honors for design excellence by the Webby Awards and the W3C. The company has offices in Boston and Portsmouth, NH.

PERKS:

• Competitive pay
  
• Health, vision and dental care
  
• Retirement account contributions
  
• Casual dress
  
• Flexible vacation
  
• Extended company holidays
  
• Summer Fridays
  
• Creative work environment
  

 
DESCRIPTION
Mad*Pow is a dynamic and rapidly growing interactive design agency and we are seeking an Experience Researcher to be a part of our UX Research team. UX research is a core facet of Mad*Pow’s work for clients you’d recognize: Aetna, Cigna, ESPN, Harvard Business, Hyundai, the American Medical Association, as well as some up-and-coming companies you’ll be hearing about in the future. Identified by Inc. Magazine as “one of America’s fastest growing companies,” Mad*Pow highly values the foundation and iterative wisdom that UX research provides to product development efforts. We need committed, energized, UX research-trained candidates who not only know how to choose the appropriate UX research method for the project at hand, but also can prepare for, moderate, and otherwise conduct research projects from end-to-end.

As a Mad*Pow Experience Researcher, your primary task will be to work with all members of the Mad*Pow team to deliver actionable insights based on primary UX research. We will also look to you to be a trusted research advisor to our clients. Our research team uses various methodologies on behalf of our clients to explore how users interact with current and proposed products. Typical responsibilities include helping to plan and conduct structured quantitative and qualitative usability research activities to elicit authentic user experiences, compiling research finding reports, and interacting with clients throughout the execution of projects.

QUALITIES WE ARE LOOKING FOR:

• Ability to create & execute a usability study and report findings & actionable recommendations
  
• Lead a client facing research project from start to finish
  
• Experience as a User Experience Researcher, ideally within a digital agency setting
  
• Leadership, account direction, and project management skills
  
• Ability to ask the right questions and listen for the insightful answers
  
• Communicate with C-level, clients, and team members
  
• Positive attitude
  
• Concise documentation and presentation skills
  
• Independence
  
• Creativity and analytical skills
  
• Flexibility
  
• Ability to travel
  
• Conduct emerging user research studies
  
• Contribute to qualitative and quantitative data analysis
  
• Contribute to Persona & Journey Map development
  
• Consultation/Collaboration
  
• Active problem-solving and asking questions
  
• Giving feedback to our other team members
  
• Keeping lines of communication open
  

AS A MAD*POW EXPERIENCE RESEARCHER YOU WILL:

• Contribute to the planning and execution of lab-based, field-based, or remote usability studies
  
• Conduct heuristic evaluations & user interviews
  
• Facilitate and manage focus groups and ethnographic research activities
  
• Execute contextual inquiries, surveys, task analysis, and stakeholder/user interviews
  

EXPERIENCE WITH THE FOLLOWING IS REQUIRED:

• 1–2 years minimum prior UX research experience or degree in HCI, human factors, statistics, anthropology, sociology, cognitive psychology, or similar
  
• Ability to work on multiple projects with tight deadlines simultaneously is essential
  
• Excellent client management and interaction skills
  
• Possess strong user-observation skills, ability to understand and apply user-centered design best practices and techniques
  
• Portfolio, case studies, or examples of conducted research with resulting conclusions and recommendations
  
• Attention to detail, ability to communicate well on paper and verbally to a variety of stakeholders
  
• Team oriented, energetic, innovative, and self-motivated
  
• Familiarity or experience with remote usability, indirect usability, and mobile testing a bonus
  
• Experience with eye-tracking research is a plus
  

OTHER DEETS
This is a paid full time position offering a fun and exciting working environment in a rapidly growing company. For this position, we will only look at candidates who can commute to Boston, MA.


REQUIREMENTS FOR CONTACTING US
We are a results-driven firm. We deliver on our client's business goals and we enjoy doing it. We want to know what you’re professionally passionate about. Candidates who include their salary requirements and an example of how their efforts produced results on a specific project or within an organization in their cover letter, will be given preferential consideration.

 
POSITION REQUIREMENTS
LOCATIONMad*Pow Boston  
EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.