User Research Center Lab Manager at Harvard Library in Cambridge, MA
Sampada Marathe
We are currently seeking candidates for the position of Lab Manager with the User Research Center at Harvard Library. The complete position description can be found attached.
To learn more or apply for this role, please visit:
http://hr.harvard.edu/search-jobs
Enter in the Auto Req ID Field: 40505BR (User Research Center Lab Manager)
Thank you!
Annie
Auto req ID: 40505BR
Business Title: User Research Center Lab Manager
School/Unit: Harvard Library
Location: Cambridge, MA
Department: Harvard Library Administration
Salary Grade: 55
Exempt/Non‐Exempt: Non‐exempt
Full/Part Time: Full Time
Hours per Week: 35
End Date if Term Appointment: 6/20/17
Summary
The User Research Center (URC) at Harvard Library seeks a Lab Manager to provide point‐of‐need support for library staff using equipment in the URC. The URC provides equipment, space, and training resources for library staff to perform systematic, forward‐thinking, and user‐centered assessments of library services, spaces, and digital resources. The person in this role will oversee the asset management and online documentation for the URC and will supervise student lab assistants. Occasional evening or weekend work may be required. This position reports to the Library UX Specialist. This is a term position that ends June 30, 2017.
Duties and Responsibilities:
- Manage the security, maintenance, and inventory of URC technology equipment.
- Oversee day‐to‐day operations of the URC including space reservations and event planning.
- Track statistics on both lab equipment and lab space usage.
- Provide support for recruiting participants for URC studies.
- Liaise with Harvard University IT for technology support and software upgrades.
- Manage purchasing needs for the URC including technology and office supply purchases.
- Support data analysis and report creation activities.
- Promote secure data collection and storage.
- Manage the internal documentation wiki and the public URC website.
- Provide clients of the URC with basic technology hardware/software training on relevant tools.
- Assist in the creation of video clips from usability studies and other research‐related recordings.
- Oversee scheduling, workload, and training of student staff.
- Provide back‐up support for student staff around basic troubleshooting and space booking when needed.
Basic Qualifications:
- Bachelor’s degree and 2‐3 years’ experience required.
- Experience providing excellent customer service.
- Familiarity with the research process and user experience research.
- Comfortable with Mac and PC operating systems.
- Experience working in teams and managing competing priorities.
- Excellent written and oral communication skills.
Additional Qualifications:
- Proficiency with Photoshop and experience creating professional marketing materials.
- Experience creating online surveys in tools such as Qualtrics, Survey Monkey, or Google Forms.
- Knowledge of HTML/CSS/Javascript.
- In the course of 375 years, Harvard's Library has grown from a single collection of 400 volumes to a 73‐unit library system whose holdings include nearly 17 million volumes, more than 21 million digital files, 10 million microforms, 8 million photographs, and an estimated 400 million manuscript items.
For additional information visit the Harvard Library web site at:
http://lib.harvard.edu/about‐us
Pre‐Employment Screening: Criminal, Education, Identity
EEO Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.