Design Experience Researcher at Liberty Mutual Insurance in Boston, MA

[Sampada Marathe]

Hello, 

Our team is looking for a passionate design experience researcher to join us in our Boston office.The job description is attached. 

You can apply here: https://www.jobs.libertymutualgroup.com/job/boston/user-experience-research/685/4030599

User Experience Research

ApplyJob ID 82688Job Location Boston, Massachusetts

Under minimal supervision, plans and conducts user research activities (e.g. usability testing, online surveys, interviews, contextual inquiry, and focus groups), and translates findings into actionable customer insights that inform product development and optimization. This includes active involvement in the entire product development process, including identifying customer needs, ideation, testing and ongoing optimization.
Responsibilities:

This role might be for you if you have:

• Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design or related field.
• Expertise with a variety of qualitative research methods, including usability studies, surveys, customer interviews, ethnographic research and lean usability tests.
• Exceptional written and oral communication skills (comfortable in interacting with all levels of the company and presenting projects and status reports).
• Strong analytical thinking skills and ability to synthesize qualitative findings into common themes.
• Ability to work in a fast-paced environment, supporting multiple projects and project teams. 

We take care of our employees…

…with comprehensive benefits, cool perks, fun offices...and unlimited coffee to keep you going:

• Workplace Flexibility 

• Wellness Perks

• Collaborative workspaces

• Sit/stand desks

• Career development, programs and classes

• Diversity & Inclusion programs

• Commuter Benefits

• Adoption Assistance

• College Savings Plan

• Education reimbursement

• Annual Hackathon

Liberty Mutual was named as a ‘2016 Great Place to Work’ by Great Place to Work US.

For more info about our benefits, check out: https://www.libertymutualgroup.com/careers/working-here/benefits.

Job: Strategy & Planning 
Primary Location: United States-Massachusetts-Boston
Schedule: Full-time
Salary: $90,500-$126,700
Education Level: Bachelor's Degree (±16 years)
Travel: No