Job description
Rapid7 is currently looking for a
Manager of User Experience Research
to join our team in Cambridge, MA. The ideal candidate will be a
customer advocate by fully understanding our customers’ needs and goals.
To do this, you will lead a team of UX Researchers and work with
cross-product teams to identify research topics. Then, you will plan and
execute qualitative and quantitative user research initiatives that
inform design decisions across our product suite during the entire
product design cycle. Following your analysis, you will deliver exciting
oral, written and visual presentations about your findings. The end
result will be to convey insights that make our products more intuitive,
satisfying, and easy to learn for our customers.
Responsibilities
- Manage a team of UX Researchers that are advocates
for our customers by focusing on understanding who our customers are,
what their goals, behaviors, needs and motivations are, and to use that
knowledge to offer actionable insights, which will help to deliver
exceptional digital experiences.
- Work with UX Designers,
Product Managers, and Software Engineers to prioritize research
opportunities in a fast-paced, rapidly changing environment.
- Design
and implement qualitative and quantitative research and data analysis,
including interviews, contextual inquiry, Usability Testing, Card
Sorting, A/B Testing, Surveys, and Heuristic Evaluations.
- Deliver research findings to diverse audiences through written reports and oral presentations.
Minimum Qualifications
- B.S. in Human-Computer Interaction, Human Factors,
Interaction Design, Cognitive Psychology, Cognitive Science, or related
field is preferred.
- At least 4 years of relevant work
experience, including experience leading UX Researchers and integrating
user research into product designs and design practices, and usability
analysis.
- Strong understanding of strengths and weaknesses of
different research methods, including when and how to apply them during
each product phase.
- Superior verbal and written presentation
skills to communicate clear, concise findings and actionable
recommendations to UX Designers, Product Managers, and Executives.
- Proficiency
in qualitative and quantitative research and data analysis, including
interviews, contextual inquiry, Usability Testing, Card Sorting, A/B
Testing, Surveys, and Heuristic Evaluations.
- Must be organized,
be able to act independently with general guidance from the VP
Experience Design, and be able to switch rapidly between different
projects and tasks within a fast-paced and exciting environment.
About Rapid7
With Rapid7, technology professionals gain the clarity,
command, and confidence to safely drive innovation and protect against
risk. We make it simple to collect operational data across systems,
eliminating blind spots and unlocking the information required to
securely develop, operate, and manage today’s sophisticated applications
and services. Our analytics and science transform your data into key
insights so you can quickly predict, deter, detect, and remediate
attacks and obstacles to productivity. Armed with Rapid7, technology
professionals finally gain the insights needed to safely move their
business forward. Rapid7 is trusted by more than 5,800 organizations
across over 110 countries, including 37% of the Fortune 1000.