Senior Director, UX Strategy & Design at CVS Health in Boston, MA

[Sampada Marathe]

https://www.linkedin.com/jobs2/view/171618037

Job description

CVS Health – a Fortune 7 company – is embarking on a bold digital agenda to help millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible and integrated across our retail stores and digital assets, including our websites and mobile apps and features. We are looking for passionate, driven people who want to join a high-energy team to make a difference in customers’ lives and who want to be on the ground floor of Digital innovation that will help reinvent what a pharmacy and a health care company can be.

The Senior Director, UX Strategy & Design is a proven leader of creative UX teams, who designs impactful digital experiences and understands the role of mobile technology and location-aware interactions in a retail environment. This
position calls for an inspiring leader with a collaborative spirit and the ability to strategize and supervise
creative and innovative solutions through design-thinking philosophy. The right candidate has led and developed a team, is comfortable envisioning experiences, and has strong communication skills.

Responsibilities;

Management

Building a high performing team by selecting the best talent with a range of diverse backgrounds and experiences and giving team members responsibility and accountability, stepping back and allowing them to do their work

Reallocating people and resources appropriately to deliver on priorities under tight deadlines; responsible for managing a large team of web and mobile UX employees and contractors

Ensuring UX team meets agreed upon milestones, mitigating risk and maximizing process efficiency

Identifying, mentoring, and developing UX talent to empower the team to stay informed of changes in the industry, constantly learn and grow as designers

Strategy

Creates plans that align the people, culture, communications and processes needed to take action and make decisions

Identifies potential risks and subsequent mitigation strategies when developing plans

Keep focused on long-term, strategic goals while executing against short-term objectives

Design

Provide UX thought-leadership with a focus on converting strong conceptual thinking to impactful
experiences

Work with peers and partners to contribute concepts to product strategy, develop user journeys, and influence decision-making as it relates to defining impactful experiences

Ensure that UX designs and interactions are accurately developed in final product for optimal effect and support of user goals

Embody best-in-class UX thinking, unending curiosity and creative energy to achieve great outcomes and superior omnichannel experiences

Insights

Gain insights into customer behavior and digital properties’ analytics to help drive product enhancements

Leverage usability testing and other modes of user feedback and measurement to create
better and more impactful experiences

Required Qualifications

5-8 years experience in Adobe creative suite, wireframing and rapid prototyping tools

5 plus years experience in portfolio of producing web applications with rich interfaces(AJAX,Flex/Flash, etc…)Health Care, PBM, Pharmacy and/or Retail experience

5 plus years of extensive knowledge of user experience as it relates to retail digital commerce

5 plus years of experience in designing designing successful digital experiences

5 - 8 years of experience leading, inspiring and organizing design teams to deliver top notch experiences

Solid understanding of the design of web applications and services

Proven track-record launching consumer-facing web or software applications.

5 plus years of experience in understanding of user-centered design and product ,development processes and demonstrated experience using these effectively

Demonstrated experience leveraging user research effectively.

Strong analytical and oral communication skills; ability to effectively communicate creative vision to varying audiences and at all levels of an organization

Entrepreneurial spirit combined with corporate know-how

Customer first mindset; passion for improving customer experience

Preferred Qualifications

Education
Bachelors degree required, Masters preferred, in Graphic Design, Information Design, Interaction Design, Product Design, Human Factors or similar degree.