Principal User Experience Researcher at Liberty Mutual Insurance in Portsmouth, NH

[Sampada Marathe]

https://www.linkedin.com/jobs/view/245981471/

Job description

Advance your Career at Liberty Mutual Insurance - A Fortune 100 Company

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will revolutionize how people experience insurance. If you’re an innovative thought leader who wants to use modern, open technologies and frameworks to develop products that positively impact people, then join our team and let’s build something great together.

Under minimal supervision, plans and conducts user research activities (e.g. usability testing, online surveys, interviews, contextual inquiry, and focus groups), and translates findings into actionable customer insights that inform product development and optimization. This includes active involvement in the entire product development process, including identifying customer needs, ideation, testing and ongoing optimization.

Responsibilities

• Manages user research for a dedicated workstream or functional area, collaborating heavily with product teams, business teams and engineering teams in the planning and development of solutions that deliver against known customer needs.
  
• Designs a variety of research studies, and matches the right research method to the hypothesis or business problem at hand in order to deliver relevant and actionable learnings.
  
• Conducts preliminary user research, and uses it to drive persona development, map user journeys and document user needs (in close partnership with UX Designers).
  
• Conducts testing of concepts as well as in-production experiences. Moderates usability studies and maintains best practices and techniques to ensure quality and confidence in findings.
  
• Conducts expert reviews and heuristic evaluations, and accessibility audits to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
  
• Communicates clear, concise and objective research findings that focus on actionable insights without prescribing solutions.
  
• Initiates research activities to continuously gather customer feedback throughout the entire product development process.