Senior Researcher at Mad*Pow in Boston, MA

[Sampada Marathe]

The Mad*Pow research team is growing again. We are looking for a senior researcher to join our crazy family. If you are considering applying, please do so quickly, we'd like to hire someone soon.

http://madpow.net/job-listings/senior-experience-researcher

Mad*Pow is a dynamic and rapidly growing interactive design agency and we are seeking an Experience Researcher to be a part of our UX Research team. UX research is a core facet of Mad*Pow’s work for clients you’d recognize: Aetna, Cigna, ESPN, Harvard Business, Lahey Health, Starwood, and Wellpoint, as well as some up-and-coming companies you’ll be hearing about in the future. Identified by Inc. Magazine as “one of America’s fastest growing companies”, Mad*Pow highly values the foundation and iterative wisdom that UX research provides to product development efforts. We need committed, energized, UX research-trained candidates who not only know how to choose the appropriate UX research method for the project at hand, but also can prepare for, moderate, and otherwise conduct research projects from end-to-end.

As a Mad*Pow Senior Experience Researcher, your primary task will be to work with all members of the Mad*Pow team to deliver actionable insights based on primary UX research. We will also look to you to be a trusted research advisor to our clients. Our research team uses various methodologies on behalf of our clients to explore how users interact with current and proposed products. Typical responsibilities include helping to plan and conduct structured quantitative and qualitative usability research activities to elicit authentic user experiences, compiling research finding reports, and interacting with clients throughout the execution of projects. A Senior Experience Researcher should expect to own the management of all aspects of ongoing client research.

QUALITIES WE ARE LOOKING FOR:
AS A SENIOR MAD*POW EXPERIENCE RESEARCHER YOU WILL:
EXPERIENCE WITH THE FOLLOWING IS REQUIRED:
OTHER DEETS

Ability to create & execute a usability study and report findings & actionable recommendations
Lead a client facing research project from start to finish
Experience as a User Experience Researcher, ideally within a digital agency setting
Leadership, account direction, and project management skills
Ability to ask the right questions and listen for the insightful answers
Communicate with C-level, clients, and team members
Positive attitude
Concise documentation and presentation skills
Independence
Creativity and analytical skills
Flexibility
Ability to travel
Conduct emerging user research studies
Contribute to qualitative and quantitative data analysis
Contribute to Persona & Journey Map development
Consultation/Collaboration
Active problem-solving and asking questions
Giving feedback to our other team members
Keeping lines of communication open
Own client projects from end-to-end, including the management of client expectations and ensuring the project outcomes align with client goals
Contribute to the planning and execution of lab-based, field-based, or remote usability tests
Conduct heuristic evaluations
Facilitate and manage focus groups and ethnographic research activities
Execute contextual inquiries, surveys, task analysis, and stakeholder/user interviews
3-5 years minimum prior UX research experience or degree in HCI, human factors, statistics, anthropology, sociology, cognitive psychology, or similar
Ability to work on multiple projects with tight deadlines simultaneously is essential
Excellent client management and interaction skills
Possess strong user-observation skills, ability to understand and apply user-centered design best practices and techniques
Portfolio, case studies, or examples of conducted research with resulting conclusions and recommendations
Attention to detail, ability to communicate well on paper and verbally to a variety of stakeholders
Team oriented, energetic, innovative, and self-motivated
Familiarity or experience with remote usability, indirect usability, and mobile testing a bonus
Experience with eye-tracking research is a plus

This is a paid full time position offering a fun and exciting working environment in a rapidly growing company. For this position, we will only look at candidates who can commute to Boston, MA.

APPLY THROUGH THIS ONLINE PORTAL AND MAKE SURE TO INCLUDE:

A cover letter that highlights why YOU are the next Mad*Power
Your resume
An example of how their efforts produced results on a specific project or within an organization
Salary requirements