UX Team Leader at John Hancock Financial Services in Boston, MA

[Sampada Marathe]

https://www.linkedin.com/comm/jobs2/view/199423847

Job description

Do you thrive on being charged with complex challenges? Do you actively challenge assumptions and see problems as opportunities? Do you know how to make your vision a reality?

Manulife/John Hancock is an innovative global financial services company on the move. Launching recently into the top 30 asset management firms in the world and offering our leading private asset management capabilities to outside investors, the Investment Division looks to continue this momentum as we adapt to changing client needs.

We are building a team of UX Designers and we are looking for a dynamic person with vision to lead and inspire the team! The UX Team Lead will be responsible for leading, overseeing, and defining best practices for the navigation, organization, interaction design, and business/user process engineering for leading-edge Web solutions, software, and mobile devices/applications.

You will play a key role in:

• Setting the vision and strategy for the UX design team.
• Identifying opportunities that add business value, then leading them through the full lifecycle of launching and scaling a new business or initiative.
• Driving, overseeing, and providing thought leadership in the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding
• Lead participatory design/user testing activities, as well as behavioral in-context and ethnographic research events across accounts
• Develop and maintain relationships with key internal client stakeholders; manage client involvement in research
• Pair up and collaborate with relevant creative leads to keep the experience design vision intact and balanced with UX strategy and creative innovation.
• Defining best practices and standards related to persona development/behavioural segmentation; coach teams to align personas/segmentation with client/project objectives
• Developing a complete understanding of customer needs and wants, identifying product and business model opportunities, and keeping customers at the forefront of every decision
• Act as a UX ambassador and demonstrate the benefits of user focused design to internal business leaders.
• Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in turning their strengths into higher performance, and by helping them improve on their weaknesses.

Requirements for this position are as follows:

• BS/ MS in Human-computer interaction, Interaction Design or related.
• Minimum 8-10 years of experience leading a team of UX Design personnel. Financial services or insurance industry experience strongly preferred.
• Solid verbal communication skills, with experience presenting to all levels of clients and co-workers
• Candidates must be well-versed in user-centered design methods and techniques
• Must possess a deep understanding in related creative tracks: design, interactive development, copywriting and content strategy
• Must have been in a client-facing role and have project experience in working with teams on large scale, long-term projects
• Excellent analytical and process-oriented skills
• Excellent writing skills
• Ability to gracefully handle multiple projects in a time sensitive environment.

This position is located in the Back Bay area of Boston.

About John Hancock Financial and Manulife

John Hancock Financial is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $904 billion (US $697 billion) as at March 31, 2016 . Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at manulife.com.

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at johnhancock.com

Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.

JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V