Director, User Experience (UX) at Carbonite in Boston, MA
Sampada Marathe
Director, User Experience (UX)
ID 2016–1976 Job Location US-MA-Boston Type Regular Full-Time
More information about this job:
Position Description:
Carbonite, a growing global leader in cloud-connected business continuity solutions, is looking for a key team mate: a Director of User Experience. Do you have the experience to inspire and lead a top quality design team? Is UX your passion rather than your job? We want a person who sees their role as driving corporate success by creating a sustainable competitive advantage in UX. We ask a lot. But wait until you see what you get in return. Great pay and benefits; a chance to learn, grow, and lead. Excited by the challenge? You might be who we’re looking for. Let’s talk.
We are …
- a publicly-traded company, providing you with stability and resources. But we’ve maintained a start-up’s excitement, speed, and opportunity for professional growth.
- a leader in affordable online backup for the consumer market, but now we’re moving fast into the worldwide small and medium business (SMB) market.
- a technology-driven company, investing heavily in talented people to help dominate our market through ever-improving products and ownership satisfaction.
- guided by the belief that people are our greatest asset – you’re a person, not “headcount.”
We move fast, have aggressive goals, and are dedicated to providing quality, value and ease of use for our customers. Carbonite believes strongly in teamwork fostered in a non-political environment. We work together and we win together. We invest aggressively in our people. We are always looking for innovative leaders who “get it done.” You’ll have all the support and encouragement you need to meet your goals, but no bureaucracy to hold you back.
Responsibilities:
You would …
- report to VP of Product; collaborate with Engineering, Product Management, Legal, Brand, etc.
- be responsible for the design process from strategy to implementation.
- represent the voice of the customer in the product development process.
- manage, grow, mentor and inspire a team of designers and researchers.
Qualifications:
You should …
- have a passion for excellence in providing high quality customer and partner experience.
- challenge the status quo to find innovative solutions. You’re always working to advance company and team.
- embrace accountability. You’re willing to take a risk, and learn from mistakes.
- be good with people; care about communicating openly. You live by, “whatever it takes.” “That’s not my job” and “We always do it this way” are not parts of your vocabulary. In a perfect world you have …
- seven years of experience designing digital products
- five years of experience designing multi-platform services, information architecture, and prototyping tools.
- five years of experience managing teams.
- experience in iterative software delivery methodologies, such as Agile or SCRUM.
- track record leading, building, motivating creative teams: mentoring experience a plus.
Overview:
Carbonite was launched in 2005 with a clear goal: Provide easy to use, secure and affordable online backup to the consumer market. And we succeeded. Today more than 1.7 million businesses and individuals trust Carbonite with their important files and data. And we’ve generated rapid, consistent growth with over 30 consecutive quarters of record revenue.
Now we are taking on a new and exciting challenge: Cloud & hybrid business continuity solutions for the small and mid-size business (SMB) market. We entered the SMB market with the launch of Carbonite Pro in June 2011. Our SMB business grew over 70% last year and we’re building a powerful team of skilled professionals to help us keep the momentum going.
Small businesses worldwide number more than 78 million. Industry analyst firm IDC estimates spending in the SMB business continuity market will increase 33% annually through 2018. As a proven market leader with 10 years of cloud backup and recovery experience, Carbonite is well-positioned to lead this rapidly growing market segment.
Carbonite continues to grow with the acquisition of EVault, formerly the North American cloud-based business continuity and disaster recovery division of Seagate Technology. Founded in 1997 and purchased by Seagate Technology in 2007, EVault is a leading provider of disaster recovery and business continuity solutions designed for SMBs and small enterprises. In contrast to vendors who provide exclusively on-premise software and appliances, EVault offers a full line of cloud-based appliances and cloud services such as failover, which enables customers to continue normal operations in the event that a physical server fails. EVault’s cloud approach has many similarities to Carbonite’s and is designed for larger customers with more complex IT environments. As a result, the acquisition enables Carbonite to expand its addressable market, which it estimates to be worth $13 billion dollars in the U.S. and more than $40 billion worldwide