Principal User Experience Researcher at Akamai Technologies in Cambridge, MA

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Sampada Marathe

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Jun 22, 2017, 1:03:49 PM6/22/17
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Apply via the following link:


https://akamaijobs.referrals.selectminds.com/jobs/principal-user-experience-researcher-3917


Also, contact Steve Kefalas at skef...@akamai.com



Principal User Experience Researcher

Akamai Technologies – Cambridge, MA

 

Overview

We’re looking for a Principal User Experience Researcher for our Cambridge, Massachusetts office to partner with designers, writers, product managers, engineers, analytics and marketers to create UX for Akamai products and to drive user empathy across the organization. You will have the unique opportunity to help define and build a new center of excellence for Akamai, as the UX team grows and helps to shift the culture towards a customer focus. 


As a Principal User Experience Researcher, you will be responsible for:

  • Designing and conducting a variety of research methodologies, including strategic exploration, competitive research, field studies, participatory design, and usability testing 
  • Synthesizing findings and insights from customer and market research to influence and drive product decisions 
  • Developing and evangelizing a strong POV of Akamai customers and needs 
  • Creating and driving internal research processes, methodologies, and approaches 
  • Collaborating with the UX team, product managers, and engineers to ensure that findings and insights are actionable 
  • Collaborating with Akamai’s Customer Experience team to answer complex research questions 
  • Promoting and evangelizing user-centered design at Akamai

 

Qualifications

Required Education and Experience 
Applicants must meet one of the following education and experience requirements:  

  • 8 years of relevant experience and a Bachelor’s degree in Human Factors, Cognitive Psychology or related field 
  • 6 years of relevant experience and a Master’s degree or  
  • 3 years of relevant experience and a PhD  

Required Skills 
  • 7+ years of experience planning and executing user research for software, web, or mobile experiences   

Desired Skills 
  • Experience with Enterprise software 
  • Strong experience working with cross-functional teams in a matrix organization 
  • Top-notch communication, including excellent writing, storytelling, and presentation skills 
  • Analytics and/or data visualization

 

 

Steve Kefalas

Technical Recruiter

 

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Office: +1.617.274.7438

Email: skef...@akamai.com

Akamai Technologies
90 Broadway
Cambridge, MA 02142

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