camera error message "is used by another program" while it is not used

[Giannis Koutzamanis]

HI!!!!

Sometimes users try to open their camera and there is a message shown "camera is used by another program", while there is no program running that uses the camera at this time.

It happened to me also 2-3 times from a Windows 7 64-bit system.

Is there a running process issue? A process that still uses the camera? Or what else could be happening?

Also, is there a solution sxcept from restarting the computer?

Thanx!

[Fred Dixon]

Hi Giannis,

We see this issue as well from time-to-time, and it's not clear to us either why the webcam is not available, other than at some point prior, an application used the webcam and didn't release the resources.

The best (and quickest) solution is to ask them to reboot their computer.

Regards,... Fred

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BigBlueButton Developer

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[Glenn Silverstein]

I have tried this without success.  What else might I try?

On Friday, November 29, 2013 at 7:58:57 AM UTC-5, Fred Dixon wrote:

Hi Giannis,

We see this issue as well from time-to-time, and it's not clear to us either why the webcam is not available, other than at some point prior, an application used the webcam and didn't release the resources.

The best (and quickest) solution is to ask them to reboot their computer.

Regards,... Fred

-- 
BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

On Fri, Nov 29, 2013 at 4:05 AM, Giannis Koutzamanis <koutz...@gmail.com> wrote:

HI!!!!

Sometimes users try to open their camera and there is a message shown "camera is used by another program", while there is no program running that uses the camera at this time.

It happened to me also 2-3 times from a Windows 7 64-bit system.

Is there a running process issue? A process that still uses the camera? Or what else could be happening?

Also, is there a solution sxcept from restarting the computer?

Thanx!

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[Fred Dixon]

Hi Glenn,

What version of BigBlueButton are you using?  Rebooting your computer is hardly ever necessary, but it's an easy way to make sure no other applications have access to your microphone when you go into BigBlueButton.

Regards,.. Fred

On Fri, Jan 13, 2017 at 6:12 PM, Glenn Silverstein <ethans...@gmail.com> wrote:

I have tried this without success.  What else might I try?

On Friday, November 29, 2013 at 7:58:57 AM UTC-5, Fred Dixon wrote:

Hi Giannis,

We see this issue as well from time-to-time, and it's not clear to us either why the webcam is not available, other than at some point prior, an application used the webcam and didn't release the resources.

The best (and quickest) solution is to ask them to reboot their computer.

Regards,... Fred

-- 
BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

On Fri, Nov 29, 2013 at 4:05 AM, Giannis Koutzamanis <koutz...@gmail.com> wrote:

HI!!!!

Sometimes users try to open their camera and there is a message shown "camera is used by another program", while there is no program running that uses the camera at this time.

It happened to me also 2-3 times from a Windows 7 64-bit system.

Is there a running process issue? A process that still uses the camera? Or what else could be happening?

Also, is there a solution sxcept from restarting the computer?

Thanx!

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@bigbluebutton

[OK Heng]

 

message shown "camera is used by another program"

 Looks like this issue has not been resolved. I'm experiencing the same problem with the front camera. It's ok with the back camera.

Anyone knows how to resolve this?

[Fred Dixon]

Hi,

> I'm experiencing the same problem with the front camera. It's ok with the back camera.

Can you provide more details on your computer.  Are these built-in cameras or external cameras?

Regards,... Fred

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[OK Heng]

Thanks Fred,

I'm using Microsoft Surface Pro 4. The cameras are built-in.

[Fred Dixon]

I'm wondering if anyone else in the forum has a Microsoft Surface Pro 4 they can test out as well?

Regards,... Fred

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[OK Heng]

Just to update.

My front camera starts to work. But I can't recall what I did to make it happen.