Can't join a meeting on Greenlight

[Didier Guillaume-Sam]

I set up my Greenlight server and everything was working perfectly.  I decided to add google authentication and it seems to have broken the server.  They authentication works but when I try to join a meeting I've created, nothing happens.  I will click the join button there is no loading, no errors, nothing.  I just remain on the page.

Please help.

[Joshua Arts]

Hey Didier,

Are you able to provide any more information? Did you follow all the steps on the BigBlueButtons docs (http://docs.bigbluebutton.org/install/green-light.html#installing-greenlight)? Are you using Docker? Did you check if there are any errors on the client side in the browser's console?

[Didier Guillaume-Sam]

Yes. I followed the steps to install Greenlight up until the google authentication . 

This is bbb-conf --clean:

Restaring BigBlueButton 1.1.0-RC (and cleaning out all log files) ...

Stopping BigBlueButton

 ... cleaning log files

Starting BigBlueButton

..........

** Potential problems described below **

#       Log file too short (less than 100 lines): /usr/share/red5/log/bigbluebutton.log (red5)

........

# Warning: The client self check is installed and accessible from:

#

#    https://your.tzmbbb.com/check

#

# Error: Unable to reach default URL for presentation:

#

#    https://your.tzmbbb.com/default.pdf

#

# Check value for beans.presentationService.defaultUploadedPresentation in

#   /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties

This is bbb-conf --check:

BigBlueButton Server 1.1.0-RC (557)

                    Kernel version: 4.4.0-78-generic

                      Distribution: Ubuntu 16.04.2 LTS (64-bit)

                            Memory: 4046 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

                Port test (tunnel): your.tzmbbb.com

                              red5: your.tzmbbb.com

              useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

                    websocket port: 7443

                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: your.tzmbbb.com

                              port: 80, [::]:80

                              port: 443 ssl

                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

                      bbb-web host: your.tzmbbb.com

/var/www/bigbluebutton/check/conf/config.xml (client check)

                      client check: your.tzmbbb.com

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)

                  voice conference: FreeSWITCH

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback host: your.tzmbbb.com

** Potential problems described below **

# Warning: The client self check is installed and accessible from:

#

#    https://your.tzmbbb.com/check

#

# Error: Unable to reach default URL for presentation:

#

#    https://your.tzmbbb.com/default.pdf

#

# Check value for beans.presentationService.defaultUploadedPresentation in

#   /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties

I was trying to figure out a way to solve my issue and I think I broke the server.  I ran sudo restart to restart my Ubunto server and now I get a 404 error on my page.

When I run the client check for BBB it tells me my ping is undefined

[Joshua Arts]

If you're getting a 404 then you most likely broke something. I would suggest reinstalling the server or reverting to an older snapshot (if possible). I'm not too sure why GreenLight isn't working for you, but I'll definitely look into it further.

In the environment variables file (.env), did you see SLACK_WEBHOOK and LANDING_BACKGROUND? These were just added recently might help me pinpoint where the problem is coming from.

[Didier Guillaume-Sam]

I actually just fixed the problem. I started running through the install steps for Greenlight again.  Apparently the Endpoint and Secret values were commented out for some reason and I didn't notice.  Still not sure why it broke when I added the Google Auth credentials. Everything works now though!

Also I don't see SLACK_WEBHOOK and LANDING_BACKGROUND.  Do I have to update to see these?

[Didier Guillaume-Sam]

Also, thanks alot Josh!

[Joshua Arts]

Glad to hear it!

The Slack Integration and User Preferences are new features that haven't been added to the install yet, but if you really wanted them you could install GreenLight from the github repo. They are by no means mandatory to properly use GreenLight however. Keep in mind they may cause problems, as they are still new.