startup unsuccessful after restart

Kay B

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Oct 3, 2016, 4:00:22 PM10/3/16

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Hi Guys,

Nearly there in completing setup and had one question with an error. this is what we find after completing sudo bb-conf --restart

bbb-conf --restart

# IP does not match:

# IP from ifconfig: 144.76.110.68

# /etc/nginx/sites-available/bigbluebutton: ***.org

# Warning: API URL IPs do not match host:

#

# IP from ifconfig: 144.76.110.68

# /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp: ***.org

Restarting BigBlueButton ...

* Stopping daemon monitor monit [ OK ]

* Stopping Red5 Server red5 [ OK ]

* Stopping Tomcat servlet engine tomcat7 [ OK ]

Killing: 30010

/usr/local/bigbluebutton/core/scripts/rap-worker.rb not found.

bbb-apps-akka stop/waiting

bbb-fsesl-akka stop/waiting

* nginx is not running

* Red5 Server is not running.

* Tomcat servlet engine is not running.

31037 Backgrounding.

Waiting for FreeSWITCH to start: ....................

* Starting Red5 Server red5

[ OK ]

* Starting Tomcat servlet engine tomcat7 [ OK ]

* Starting daemon monitor monit [ OK ]

Note: monit will automatically start bbb-record-core and LibreOffice within 60 seconds.

bbb-apps-akka start/running, process 31349

bbb-fsesl-akka start/running, process 31374

Waiting for BigBlueButton to finish starting up (this may take a minute): ..Startup unsuccessful: could not connect to http://***.org/bigbluebutton/api

What are we doing wrong here please?

Thank you

Fred Dixon

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Oct 3, 2016, 4:41:36 PM10/3/16

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Hi Kay,

Did you get any errors during the installation?

Regards,... Fred

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Kay B

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Oct 3, 2016, 4:52:19 PM10/3/16

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none - went through the installational again to make sure and no errrors.

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Chad Pilkey

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Oct 3, 2016, 5:00:05 PM10/3/16

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You've hidden your domain name so I can't check myself, but the likely causes are your domain name either doesn't resolve to the correct IP or there's a quirk with your networking setup and the BBB server can't access the IP that the domain is set to resolve to.

The solution to the first is to fix your domain resolution. The solution to the second is to add a definition to you BBB server's hosts file to override the DNS entry and resolve to "144.76.110.68".

The third option is that nginx isn't running or bbb-web isn't installed, but that is less likely.

German Acevedo

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Dec 9, 2016, 3:06:27 PM12/9/16

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Hi Kay,
I had the same trouble, but looking at Chad comment, i reviewed my /etc/hosts file, and found 2 address pointing to my domain name, one for ipv4 and the other I believe was for ipv6.
I just deleted the ipv6 address and now I can perform bbb-conf --clean and everything goes fine.
Regards,
German

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