nginx is not running (BigBlueButton 0.9.0-beta)

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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 17, 2014, 9:19:15 AM9/17/14
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Hi,

I finish installing BigBlueButton 0.9.0-beta on Ubuntu Server 14.04 LTS.
But, I found problem nginx is not running.
I try restart the nginx /etc/init.d/nginx restart & /etc/init.d/nginx reload
​But still not working.​
























​I hope you can help me & give your advice for my problem.

Thanks.

Regard,
Supangkat Eka Prasetya, S.Kom, MTCNA

Fred Dixon

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Sep 17, 2014, 9:25:43 AM9/17/14
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Hi Supangkat,

Did you get any errors earlier in the installation of BigBlueButton?

There is an error message that 

  /etc/bigbluebutton/bigbluebutton-release

is missing.  This suggests some of the earlier packaged didn't install correctly.

Regards,... Fred


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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 18, 2014, 1:22:59 AM9/18/14
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I try apt-get dist-upgrade but error upgrade.




Fred Dixon

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Sep 18, 2014, 8:12:29 AM9/18/14
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Hi Supangkat,

We can see the error

  cannot load such file -- zlib

Can you post the output to the following command

  dpkg -l | grep zlib

Here's what it returns on one of our machines

$ dpkg -l | grep zlib

ii  zlib1g:amd64                          1:1.2.8.dfsg-1ubuntu1                amd64        compression library - runtime

ii  zlib1g-dev:amd64                      1:1.2.8.dfsg-1ubuntu1                amd64        compression library - development

Regards,... Fred

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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 18, 2014, 10:41:08 PM9/18/14
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Hi Fred,








Thanks.

Fred Dixon

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Sep 18, 2014, 10:47:10 PM9/18/14
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Can you post the output (you can copy  and paste, no need to post an image) of

  sudo apt-get install bbb-record-core

Regards,... Fred


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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 19, 2014, 7:01:17 AM9/19/14
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Hi Fred,

root@ubuntu-server:/home/user# apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
7 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] y
Setting up monit (1:5.6-2) ...
 * Starting daemon monitor monit                                                /etc/monit/conf.d/bbb-record-core:1: Error: service name conflict, bbb-record already defined '/var/run/bbb-record-core.pid'
/etc/monit/conf.d/bbb-office:1: Error: service name conflict, bbb-office already defined '/var/run/bbb-office.pid'
                                                                         [fail]
invoke-rc.d: initscript monit, action "start" failed.
dpkg: error processing package monit (--configure):
 subprocess installed post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of bbb-office:
 bbb-office depends on monit; however:
  Package monit is not configured yet.

dpkg: error processing package bbb-office (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bbb-web:
 bbb-web depends on bbb-office; however:
  Package bbb-office is not configured yet.

dpkg: error processing package bbb-web (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bbb-record-core:
 bbb-record-core depends on monit; however:
  Package monit is not configured yet.

dpkg: error processing package bbb-record-core (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bbb-playback-presentation:
 bbb-playback-presentation depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bbb-config:
 bbb-config depends on bbb-web; however:
  Package bbb-web is not configured yet.
 bbb-config depends on bbb-playback-presentation; however:
  Package bbb-playback-presentation is not configured yet.

dpkg: error processing package bbb-config (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bigbluebutton:
 bigbluebutton depends on bbb-config; however:
  Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              Errors were encountered while processing:
 monit
 bbb-office
 bbb-web
 bbb-record-core
 bbb-playback-presentation
 bbb-config
 bigbluebutton
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@ubuntu-server:/home/user# apt-get install bbb-record-core
Reading package lists... Done
Building dependency tree
Reading state information... Done
bbb-record-core is already the newest version.
bbb-record-core set to manually installed.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
7 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] y
Setting up monit (1:5.6-2) ...
 * Starting daemon monitor monit                                                /etc/monit/conf.d/bbb-record-core:1: Error: service name conflict, bbb-record already defined '/var/run/bbb-record-core.pid'
/etc/monit/conf.d/bbb-office:1: Error: service name conflict, bbb-office already defined '/var/run/bbb-office.pid'
                                                                         [fail]
invoke-rc.d: initscript monit, action "start" failed.
dpkg: error processing package monit (--configure):
 subprocess installed post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of bbb-office:
 bbb-office depends on monit; however:
  Package monit is not configured yet.

dpkg: error processing package bbb-office (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bbb-web:
 bbb-web depends on bbb-office; however:
  Package bbb-office is not configured yet.

dpkg: error processing package bbb-web (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bbb-record-core:
 bbb-record-core depends on monit; however:
  Package monit is not configured yet.

dpkg: error processing package bbb-record-core (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bbb-playback-presentation:
 bbb-playback-presentation depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bbb-config:
 bbb-config depends on bbb-web; however:
  Package bbb-web is not configured yet.
 bbb-config depends on bbb-playback-presentation; however:
  Package bbb-playback-presentation is not configured yet.

dpkg: error processing package bbb-config (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              dpkg: dependency problems prevent configuration of bigbluebutton:
 bigbluebutton depends on bbb-config; however:
  Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              Errors were encountered while processing:
 monit
 bbb-office
 bbb-web
 bbb-record-core
 bbb-playback-presentation
 bbb-config
 bigbluebutton
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@ubuntu-server:/home/user#

Thanks.

Pada Jumat, 19 September 2014 9:47:10 UTC+7, Fred Dixon menulis:
Can you post the output (you can copy  and paste, no need to post an image) of

  sudo apt-get install bbb-record-core

Regards,... Fred

On Thu, Sep 18, 2014 at 10:41 PM, Supangkat Eka Prasetya, S.Kom, MTCNA <owner.bl...@gmail.com> wrote:
Hi Fred,








Thanks.

Pada Rabu, 17 September 2014 20:19:15 UTC+7, Supangkat Eka Prasetya, S.Kom, MTCNA menulis:
Hi,

I finish installing BigBlueButton 0.9.0-beta on Ubuntu Server 14.04 LTS.
But, I found problem nginx is not running.
I try restart the nginx /etc/init.d/nginx restart & /etc/init.d/nginx reload
​But still not working.​
























​I hope you can help me & give your advice for my problem.

Thanks.

Regard,
Supangkat Eka Prasetya, S.Kom, MTCNA

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Fred Dixon

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Sep 19, 2014, 7:59:44 AM9/19/14
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Hi Supangkat,

Can you output the results of the following commands 

  cat /etc/monit/conf.d/bbb-record-core
  cat /etc/monit/conf.d/bbb-office

and

  sudo /etc/init.d/monit restart


Regards,... Fred

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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 20, 2014, 7:21:58 AM9/20/14
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Hi Fred,

root@ubuntuserver:/home/user# cat /etc/monit/conf.d/bbb-record-core
cat: /etc/monit/conf.d/bbb-record-core: No such file or directory
root@ubuntuserver:/home/user# cat /etc/monit/conf.d/bbb-office
check process bbb-office with pidfile /var/run/bbb-office.pid
    start program = "/etc/init.d/bbb-office start" with timeout 60 seconds
    stop program  = "/etc/init.d/bbb-office stop"

root@ubuntuserver:/home/user# sudo /etc/init.d/monit restart
 * Restarting daemon monitor monit                                       [ OK ]
root@ubuntuserver:/home/user#

Thanks :D
Hi Fred,

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Fred Dixon

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Sep 20, 2014, 9:41:05 AM9/20/14
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> root@ubuntuserver:/home/user# cat /etc/monit/conf.d/bbb-record-core
> cat: /etc/monit/conf.d/bbb-record-core: No such file or directory

Your installation is strangely incomplete.  You have the init script for bbb-office, but not bbb-record core.

Can you post the output of the commands

  ls /etc/monit/conf.d
  locale
  dpkg -l | grep bbb

Regards,... Fred


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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 22, 2014, 1:09:53 AM9/22/14
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Hi Fred,

root@ubuntu-server:/home/user# ls /etc/monit/conf.d
bbb-office  bbb-office.dpkg-new  bbb-record-core  bbb-record-core.dpkg-new
root@ubuntu-server:/home/user# locale
LANG=en_US.UTF-8
LANGUAGE=en_US:en
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=
root@ubuntu-server:/home/user# dpkg -l | grep bbb
ii  bbb-apps                              0.9.0-1ubuntu63                      amd64        BigBlueButton applications for Red5
ii  bbb-apps-deskshare                    0.9.0-1ubuntu12                      amd64        BigBlueButton deskshare module for Red5
ii  bbb-apps-sip                          0.9.0-1ubuntu8                       amd64        BigBlueButton SIP module for Red5
ii  bbb-apps-video                        0.9.0-1ubuntu8                       amd64        BigBlueButton video module for Red5
ii  bbb-client                            0.9.0-1ubuntu161                     all          BigBlueButton Flash client
iU  bbb-config                            0.9.0-1ubuntu33                      all          BigBlueButton configuration
ii  bbb-freeswitch                        0.9.0-1ubuntu26                      amd64        BigBlueButton build of FreeSWITCH 1.5.x
ii  bbb-mkclean                           0.8.7-1                              amd64        tool to clean and optimize Matroska and WebM files
iU  bbb-office                            0.9.0-1ubuntu5                       amd64        BigBlueButton wrapper for LibreOffice
iU  bbb-playback-presentation             0.9.0-1ubuntu9                       amd64        BigBluebutton playback of presentation
iU  bbb-record-core                       0.9.0-1ubuntu19                      amd64        BigBlueButton record and playback
ii  bbb-red5                              0.9.0-1ubuntu13                      amd64        The Red5 server for bbb
ii  bbb-swftools                          0.9.2-1ubuntu13                      amd64        The swftools files for bbb
iU  bbb-web                               0.9.0-1ubuntu37                      all          BigBlueButton API
iU  bigbluebutton                         0.9.0-1ubuntu2                       amd64        Open source web conferencing platform (bbb)
root@ubuntu-server:/home/user#

Thanks :D

Fred Dixon

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Sep 22, 2014, 8:23:27 AM9/22/14
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> root@ubuntu-server:/home/user# ls /etc/monit/conf.d
> bbb-office  bbb-office.dpkg-new  bbb-record-core  bbb-record-core.dpkg-new

OK, it looks when prompted by apt-get to upgrade the Monit configuration files for BigBlueButton, you replied 'N', in which case the package manager kept your old files *and* placed the new ones with the extension '-new'.

This is causing Monit to run *two* copies of each.  This is why your getting collision on the PID files.

Delete bbb-office and bbb-record-core. Rename bbb-office.dpkg-new to bbb-office and bbb-record-core.dpkg-new to bbb-record-core.  Restart BigBlueButton with

  sudo bbb-conf --clean


Also, can you post the output of the command


  cat /etc/apt/sources.list.d/bigbluebutton.list

Regards,... Fred

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Supangkat Eka Prasetya, S.Kom, MTCNA

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Sep 23, 2014, 12:20:07 AM9/23/14
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Good Morning,

Every time any choose Y/n, I always choose Y ..

root@ubuntuserver:/home/user# cat /etc/apt/sources.list.d/bigbluebutton.list
deb http://ubuntu.bigbluebutton.org/trusty-090/ bigbluebutton-trusty main
root@ubuntuserver:/home/user#

Thanks :D

Supangkat Eka Prasetya, S.Kom, MTCNA

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Oct 20, 2014, 12:01:51 AM10/20/14
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Good morning, 

I have install bigbluebutton on my local server. I found a problem :


root@ubuntu-server:/home/user# apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer required:
  linux-headers-3.13.0-24 linux-headers-3.13.0-24-generic
  linux-headers-3.13.0-36 linux-headers-3.13.0-36-generic
  linux-image-3.13.0-24-generic linux-image-3.13.0-36-generic
  linux-image-extra-3.13.0-24-generic linux-image-extra-3.13.0-36-generic
Use 'apt-get autoremove' to remove them.
The following packages will be upgraded:
  tzdata tzdata-java
2 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
4 not fully installed or removed.
Need to get 247 kB of archives.
After this operation, 37.9 kB disk space will be freed.
Do you want to continue? [Y/n] y
Get:1 http://kambing.ui.ac.id/ubuntu/ trusty-proposed/main tzdata-java all 2014h-0ubuntu0.14.04 [70.5 kB]
Get:2 http://kambing.ui.ac.id/ubuntu/ trusty-proposed/main tzdata all 2014h-0ubuntu0.14.04 [176 kB]
Fetched 247 kB in 0s (377 kB/s)
Preconfiguring packages ...
(Reading database ... 215379 files and directories currently installed.)
Preparing to unpack .../tzdata-java_2014h-0ubuntu0.14.04_all.deb ...
Unpacking tzdata-java (2014h-0ubuntu0.14.04) over (2014e-0ubuntu0.14.04) ...
Preparing to unpack .../tzdata_2014h-0ubuntu0.14.04_all.deb ...
Unpacking tzdata (2014h-0ubuntu0.14.04) over (2014e-0ubuntu0.14.04) ...
Setting up tzdata (2014h-0ubuntu0.14.04) ...

Current default time zone: 'Asia/Jakarta'
Local time is now:      Mon Oct 20 10:58:24 WIB 2014.
Universal Time is now:  Mon Oct 20 03:58:24 UTC 2014.
Run 'dpkg-reconfigure tzdata' if you wish to change it.

Setting up bbb-record-core (0.9.0-1ubuntu21) ...
 * Starting bbb-record-core
ERROR:  Loading command: install (LoadError)
        cannot load such file -- zlib
ERROR:  While executing gem ... (NoMethodError)
    undefined method `invoke_with_build_args' for nil:NilClass
dpkg: error processing package bbb-record-core (--configure):
 subprocess installed post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of bbb-playback-presentation:
 bbb-playback-presentation depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bbb-config:
 bbb-config depends on bbb-playback-presentation; however:
  Package bbb-playback-presentation is not configured yet.

dpkg: error processing package bbb-config (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                          dpkg: dependency problems prevent configuration of bigbluebutton:
 bigbluebutton depends on bbb-config; however:
  Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
                                                              Setting up tzdata-java (2014h-0ubuntu0.14.04) ...
Errors were encountered while processing:
 bbb-record-core
 bbb-playback-presentation
 bbb-config
 bigbluebutton
E: Sub-process /usr/bin/dpkg returned an error code (1)
root@ubuntu-server:/home/user#

Please your advise.
sorry for my english :D

Fred Dixon

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Oct 20, 2014, 8:55:49 AM10/20/14
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HI Supangkat,

Can you google for

  ruby cannot load such file -- zlib

and you'll find some posts at stack overflow that can help you with the installation.

Regards,... Fred




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Fred Dixon

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Oct 21, 2014, 7:17:02 AM10/21/14
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Can you post the output of

  lsb_release -a; uname -a;dpkg -l | grep zlib

Regards,... Fred


On Tue, Oct 21, 2014 at 12:24 AM, Supangkat Eka Prasetya, S.Kom, MTCNA <owner.bl...@gmail.com> wrote:
Hi Fred,

I try apt-get install libssl-dev




















Thanks.

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Supangkat Eka Prasetya, S.Kom, MTCNA

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Oct 22, 2014, 12:51:34 AM10/22/14
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Nginx is working now ..


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