Chrome browser hanging some times on audio test

[santosh jha]

We are using bbb 0.9 B. Browser is chrome and version is Version 41.0.2272.101 m. Browser hangs on audio test (screen shot attached). Some time it works fine and some times it goes into hanging. Sharing to see if anyone else is having this issue. This is happening with many users.

Regards

Santosh Jha

[Fred Dixon]

Hi Santosh,

Starting with Google Chrome version 41, Google Chrome now attempts to use IPv6 addresses when connecting to WebRTC audio. 

We are currently investigating an IPV6-related issue where the user's audio connection with microphone (not listen only) in Chrome 41 will display "Connecting..." for a few minutes before falling back to Flash.

At the moment, IPv6 deployment is fairly rare, and most people do not yet have internet connections with IPv6 enabled. As a result, few people will see this issue.  

Affected users can work around the problem by using Mozilla Firefox.  Opened an issue to track this

  https://code.google.com/p/bigbluebutton/issues/detail?id=1910

Do you have IPv6 enabled on your network?  Is the behaviour any different between FireFox or Chrome.

Regards,... Fred

--
You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.
To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-s...@googlegroups.com.
To post to this group, send email to bigbluebu...@googlegroups.com.
Visit this group at http://groups.google.com/group/bigbluebutton-setup.
For more options, visit https://groups.google.com/d/optout.

--

BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

[santosh jha]

Thanks Fred. We are not using IPV6 on our network as of now. I will explore further and let you know.

 

Regards

Santosh

[Chad Pilkey]

When the call hangs in Chrome open the browser console (F12) and look for the list of candidates. It should look something like this:

a=candidate:3850430033 1 udp 2122257663 2002:8ecc:855a::8ecc:855a 57684 typ host generation 0
a=candidate:3850430033 2 udp 2122257663 2002:8ecc:855a::8ecc:855a 57684 typ host generation 0
a=candidate:2999745851 1 udp 2122063615 192.168.56.1 57687 typ host generation 0
a=candidate:2999745851 2 udp 2122063615 192.168.56.1 57687 typ host generation 0
a=candidate:1337008544 1 udp 2121998079 192.168.247.1 57688 typ host generation 0
a=candidate:1337008544 2 udp 2121998079 192.168.247.1 57688 typ host generation 0
a=candidate:2869107361 1 tcp 1518277887 2002:8ecc:855a::8ecc:855a 0 typ host tcptype active generation 0
a=candidate:2869107361 2 tcp 1518277887 2002:8ecc:855a::8ecc:855a 0 typ host tcptype active generation 0
a=candidate:20110672 1 tcp 1518018303 192.168.247.1 0 typ host tcptype active generation 0
a=candidate:20110672 2 tcp 1518018303 192.168.247.1 0 typ host tcptype active generation 0

The candidates that are alphanumeric are the IPv6 ones

On Thursday, March 26, 2015 at 6:52:19 PM UTC-4, santosh jha wrote:

Thanks Fred. We are not using IPV6 on our network as of now. I will explore further and let you know.

 

Regards

Santosh

 

From: bigbluebu...@googlegroups.com [mailto:bigbluebu...@googlegroups.com] On Behalf Of Fred Dixon
Sent: Thursday, March 26, 2015 10:49 AM
To: bigbluebu...@googlegroups.com
Subject: Re: [bigbluebutton-setup] Chrome browser hanging some times on audio test

 

Hi Santosh,

 

Starting with Google Chrome version 41, Google Chrome now attempts to use IPv6 addresses when connecting to WebRTC audio. 

 

We are currently investigating an IPV6-related issue where the user's audio connection with microphone (not listen only) in Chrome 41 will display "Connecting..." for a few minutes before falling back to Flash.

 

At the moment, IPv6 deployment is fairly rare, and most people do not yet have internet connections with IPv6 enabled. As a result, few people will see this issue.  

 

Affected users can work around the problem by using Mozilla Firefox.  Opened an issue to track this

 

  https://code.google.com/p/bigbluebutton/issues/detail?id=1910

 

Do you have IPv6 enabled on your network?  Is the behaviour any different between FireFox or Chrome.

 

Regards,... Fred

 

On Thu, Mar 26, 2015 at 1:05 PM, santosh jha <santo...@comcast.net> wrote:

We are using bbb 0.9 B. Browser is chrome and version is Version 41.0.2272.101 m. Browser hangs on audio test (screen shot attached). Some time it works fine and some times it goes into hanging. Sharing to see if anyone else is having this issue. This is happening with many users.

 

Regards

Santosh Jha

 

 

--

You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-setup+unsub...@googlegroups.com.

To post to this group, send email to bigbluebu...@googlegroups.com.
Visit this group at http://groups.google.com/group/bigbluebutton-setup.
For more options, visit https://groups.google.com/d/optout.

 

--

BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

--
You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-setup+unsub...@googlegroups.com.

[santosh jha]

Thanks Chad. Since we have windows client, we went ahead and disabled the IPV6 look up in our client network configuration. Since then chrome has been connecting to Audio. For now, it is working. If it stops, I will update the group.

 

Regards

Santosh

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-s...@googlegroups.com.

To post to this group, send email to bigbluebu...@googlegroups.com.
Visit this group at http://groups.google.com/group/bigbluebutton-setup.
For more options, visit https://groups.google.com/d/optout.

 

--

BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

--
You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-s...@googlegroups.com.

To post to this group, send email to bigbluebu...@googlegroups.com.
Visit this group at http://groups.google.com/group/bigbluebutton-setup.
For more options, visit https://groups.google.com/d/optout.

--

You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-s...@googlegroups.com.

[Fred Dixon]

Hi Santosh,

> Thanks Chad. Since we have windows client, we went ahead and disabled the IPV6 look up in our client network configuration.

Can you enable IPv6 again and try against

  http://demo.bigbluebutton.org/

and let us know if it works.

Regards,... Fred

[santosh jha]

Hi Fred,

 

I get the similar result with IPV6 on @ http://demo.bigbluebutton.org/. Some time it connects and some time it waits on self test audio page same as with my bbb installation.