Unable to connect with BBB

[Nitesh Vashist]

Hi Team,

I am facing issue while connecting with BBB. My first log in page is coming but when I try to join it does not allow me to join.

Below is the error:
Please help me out what should I do:


** Potential problems described below **
# Warning: nginx is not serving BigBlueButton's web application
# from port 8080
#
# (This is OK if you have setup a development environment.)

# Warning: There is no application server listening to port 8888.

# Error: Could not connect to the configured hostname/IP address
#
#    http://192.168.xx.xx/
#
# If your BigBlueButton server is behind a firewall, see FAQ:
#
#   http://code.google.com/p/bigbluebutton/wiki/FAQ
#
# (See entry for setting up BigBlueButton behind a firewall.)

[Fred Dixon]

Hi Nitesh,

Here are a number of processes not running

> ** Potential problems described below **

> # Warning: nginx is not serving BigBlueButton's web application

> # from port 8080

> #

> # (This is OK if you have setup a development environment.)

>

> # Warning: There is no application server listening to port 8888.

Did you get any errors on the installation?  Did you make any changes to BigBlueButton (i.e. setup a development environment)?  

You've not provided any additional information (no errors, no customization), but the output from bbb-conf suggests that processes are running, but they are not listening to the correct ports.

Can you provide any additional information on your setup?

Regards,... Fred

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[Nitesh Vashist]

Hi Fred,

Actually I did some Dev Changes beause I wanted to setup a HTML5 client. I followed this DOC https://code.google.com/p/bigbluebutton/wiki/HTML5DevEnvironmentSetup

But not succeed and then you told me we will release new HTML5 client with Dev setup soon.

So then I removed all BBB packages from my Ubuntu server and re installed a new BBB there. Afterwards, i am getting the above mentioned Warning and Error.

And now the login page is coming but when I try to enter in meeting using join button it does not allow me. Shows below Error:

500 Error

ava.lang.NullPointerException
	at org.apache.jsp.demo1_jsp.getJoinURL(demo1_jsp.java:222)
	at org.apache.jsp.demo1_jsp._jspService(demo1_jsp.java:1278)

Regards,
Nitesh Kumar

[Nitesh Vashist]

Hi Fred,

I tried below URL also but Instead of XML output I am getting 404 not Found Page in browser.

http://<your_hostname>/bigbluebutton/api/isMeetingRunning?meetingID=abcdef

<response>
  <returncode>FAILED</returncode>
  <messageKey>checksumError</messageKey>
  <message>You did not pass the checksum security check</message>
</response>

Not getting XML output.
Output is 404 Not Found.

[Fred Dixon]

Hi Nitesh,

You'll note at the top of

  https://code.google.com/p/bigbluebutton/wiki/HTML5DevEnvironmentSetup

we've put the statement

Note: These instructions are currently out-of-date. Work is underway to release a newer version of the HTML5 client on BigBlueButton 0.9.0-beta.

We've been working on an updated HTML5 client that is built on top of 0.9.0-beta.  The above instructions were written for 0.81.

Our plan is to release updated instructions that enable you to setup a development build of the BigBlueButton HTML5 client on 0.9.0-beta (or release when it's available).

We recommend waiting until have the development build of HTML5 client for 0.9.0-beta ready.  That way you'll have a tested set of steps for the latest builds.

Regards,... Fred

On Tue, Mar 31, 2015 at 2:28 AM, Nitesh Vashist <er.nites...@gmail.com> wrote:

Hi Fred,

Actually I did some changes in Dev environment. I wanted to setup a HTML5 Dev client. So I followed one Document ( https://code.google.com/p/bigbluebutton/wiki/HTML5DevEnvironmentSetup ) but not succeed.

Then I removed all the packages related to BBB from my Ubuntu server. And did a re installation of BBB.

Then afterwards, I am getting this error mentioned below:

# Warning: nginx is not serving BigBlueButton's web application
# from port 8080
#
# (This is OK if you have setup a development environment.)

# Warning: There is no application server listening to port 8888.

# Error: Could not connect to the configured hostname/IP address
#
#    http://192.168.xx.xx/
#
# If your BigBlueButton server is behind a firewall, see FAQ:
#
#   http://code.google.com/p/bigbluebutton/wiki/FAQ
#
# (See entry for setting up BigBlueButton behind a firewall.)

On Monday, March 30, 2015 at 6:20:34 PM UTC+5:30, Fred Dixon wrote:

Hi Nitesh,

Here are a number of processes not running

> ** Potential problems described below **

> # Warning: nginx is not serving BigBlueButton's web application

> # from port 8080

> #

> # (This is OK if you have setup a development environment.)

>

> # Warning: There is no application server listening to port 8888.

So I am not sure whats went wrong in this mixup of HTML5 and current setup. I am not able to connect to my BBB page.
Login page is coming but when I put my name and click join it gives me Error 500 and

java.lang.NullPointerException
	at org.apache.jsp.demo1_jsp.getJoinURL(demo1_jsp.java:222)
	at org.apache.jsp.demo1_jsp._jspService(demo1_jsp.java:1278)

Now please help me what should I do make it work as earlier.


Regards,
Nitesh Kumar

 

[Nitesh Vashist]

Hi Fred,

That is fine, I will wait for the HTML5 client/ Dev setup.

But as of now please give me some solution to current situation/ problem as mentioned above.


Regards,
Nitesh Kumar

[Fred Dixon]

Hi Nitesh,

> But as of now please give me some solution to current situation/ problem as mentioned above.

You haven't said whether your running 0.81 or 0.9.0-beta.  (Giving information about your setup and setups does make it easier or others to volunteer their time to help).

If your running a virtual environment for development, recommend you setup a new Ubuntu 14.04 64-bit VM and do a new install of 0.9.0-beta.  

If your developing on a dedicated server, recommend you remove all packages related to BigBlueButton, making sure you've removed the underlying configuration files you've changes in BigBlueButton (the package scripts may not remove them if you've changed them), and re-install from packages.

Regards,... Fred

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[Nitesh Vashist]

Hi Fred,

I am using 090-beta.

And as per your recommendation, I removed all the BBB packages first and configuration files and Re-installed 090-beta release. Its working fine for me now.

Not aware what was the issue but anyhow it is working now. If you have any idea about the issue please share with me.

Thanks for your help.

Regards,
Nitesh Kumar