org.bigbluebutton.api.RecordingServiceHelperImp not working

[grui]

Hi, 

We have 2 virtual machines with bigbluebutton, one this stop working correctly without any apparently reason.We noticed from the log (tail -f /var/log/bigbluebutton/bbb-web.log) that the org.bigbluebutton.api.RecordingServiceHelperImp is not working and in particular this message:

2014-10-23 17:36:29,651 WARN [org.bigbluebutton.api.MeetingService] - The meeting b7c1ecde6f248b8cbfa8e83498dbbb993c1e01b7-1414078541912 doesn't exist

In bbb-record --watch we noticed just the first two X and then stop working.

I would really appreciated any help to understand this behaivour.

regards,

carce

[Fred Dixon]

Hi Carce,

> I would really appreciated any help to understand this behaivour.

A few questions:

  - What version of BigBlueButton are you running?

  - Did you get any errors from the install?

  - Does the partition on which you installed BigBlueButton have free disk space?

  - Can you post the output of 

   

  sudo bbb-conf --check

Regards,... Fred

 

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[grui]

Hi,

We have installed version 0.81, and we didn't have any error on install, we have been using these VM during the last 3 months without problems,  we have 80 GB free from 100GB.

The problem apparently happened after a failed upload of a word file, and we followed the instructions to restart OpenOffice server https://code.google.com/p/bigbluebutton/issues/detail?id=1738, as we did in other occasions without any problem.

The output of   sudo bbb-conf --check is:

BigBlueButton Server 0.81 (1554)
                    Kernel version: 2.6.32-57-server
                      Distribution: Ubuntu 10.04.4 LTS (64-bit)
                            Memory: 2476 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
                Port test (tunnel): 192.168.1.55
                              Red5: 192.168.1.55

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server name: 192.168.1.55
                              port: 80
                    bbb-client dir: #/home/ejrm/dev/bigbluebutton/bigbluebuttonclient

/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties(bbb-web)
                      bbb-web host: 192.168.1.55

/var/lib/tomcat6/webapps/demo/bbb_api_conf.jsp (API demos)
                           api url: 192.168.1.55

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH
                     capture video: true
                   capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback host: 192.168.1.55


** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    #/home/ejrm/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: The directory
#
#    #/home/ejrm/dev/bigbluebutton/bigbluebutton-client
#
# does not exist.  The BigBlueButton client will not load.

# Warning: nginx is not serving BigBlueButton's web application
# from port 8080
#
# (This is OK if you have setup a development environment.)

# Warning: There is no application server listening to port 8888.

# Error: Could not connect to the configured hostname/IP address
#
#    http://192.168.1.55/
#
# If your BigBlueButton server is behind a firewall, see FAQ:
#
#   http://code.google.com/p/bigbluebutton/wiki/FAQ
#
# (See entry for setting up BigBlueButton behind a firewall.)

# Warning: The API demos are installed and accessible from:
#
#    http://192.168.1.55/
#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

[grui]

Hi, 

we also noticed rapworker log is empty:

.. tail  bbb-rap-worker.log

# Logfile created on 2014-10-23 16:10:26 +0200 by logger.rb/25413

El jueves, 23 de octubre de 2014 17:59:25 UTC+2, grui escribió:

[Fred Dixon]

Hi Grui,

A few things stand out

>                             Memory: 2476 MB

We recommend running BigBlueButton in 4 G (or more).  Also, you've modified the client and server.

As you've been running it for a few months, I would focus on the record and playback.  Could you post the output of

  sudo bbb-record --debug

Regards,... Fred

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[grui]

Hi Fred,

Thank you very much for the prompt reply. 

This is the output:

  -- Ingest and Processing: found recorded meeting but no archive files--

  /var/bigbluebutton/recording/status/recorded/53b068d496733a153d49ae92f4d589e6e40d768e-1414147942916.done

  /var/bigbluebutton/recording/status/recorded/76350783501404f29d6ab25cf7c6291a783a8a4b-1414147306377.done

  /var/bigbluebutton/recording/status/recorded/942f02ff2a33b13602e39115dbc22f2478b89e83-1414156583788.done

  /var/bigbluebutton/recording/status/recorded/e521e5442d0d2f31ad086cb61e185eb4bf25febd-1414146248789.done

El jueves, 23 de octubre de 2014 17:59:25 UTC+2, grui escribió:

[Calvin Walton]

On Fri, 2014-10-24 at 07:20 -0700, grui wrote:
> Hi Fred,
>
> Thank you very much for the prompt reply.
> This is the output:
>
> -- Ingest and Processing: found recorded meeting but no archive
> files--
>
> /var/bigbluebutton/recording/status/recorded/53b068d496733a153d49ae92f4d589e6e40d768e-
> 1414147942916.done

This sounds like the recording processing worker has crashed, or
otherwise isn't running.

Can you try running
sudo /etc/init.d/bbb-record-core restart

to restart it? This should trigger the recording archiving and
processing.


> /var/bigbluebutton/recording/status/recorded/76350783501404f29d6ab25cf7c6291a783a8a4b-
> 1414147306377.done
>
> /var/bigbluebutton/recording/status/recorded/942f02ff2a33b13602e39115dbc22f2478b89e83-
> 1414156583788.done
>
> /var/bigbluebutton/recording/status/recorded/e521e5442d0d2f31ad086cb61e185eb4bf25febd-
> 1414146248789.done

>
> El jueves, 23 de octubre de 2014 17:59:25 UTC+2, grui escribió:
> > Hi,
> >
> > We have 2 virtual machines with bigbluebutton, one this stop
> > working
> > correctly without any apparently reason.We noticed from the log
> > (tail -f
> > /var/log/bigbluebutton/bbb-web.log) that the
> > org.bigbluebutton.api.RecordingServiceHelperImp is not working and
> > in
> > particular this message:
> >
> > 2014-10-23 17:36:29,651 WARN
> > [org.bigbluebutton.api.MeetingService] - The meeting
> > b7c1ecde6f248b8cbfa8e83498dbbb993c1e01b7-1414078541912 doesn't
> > exist
> >
> >
> >
> > In bbb-record --watch we noticed just the first two X and then
> > stop working.
> >
> >
> > I would really appreciated any help to understand this behaivour.
> >
> >
> > regards,
> >
> > carce
> >
> >
>
>

--
Calvin Walton <calvin...@kepstin.ca>

[grui]

Hi Fred,

After we found "Ingest and Processing: found recorded meeting but no archive files" in the bbb-record --debug we followed the suggestions in an old post https://groups.google.com/forum/#!msg/bigbluebutton-setup/LtCScrU2ntE/LZF-rwQ5_QgJ.

Apparently ruby were not running or stopped for any reason, because after the execution of "sudo /etc/init.d/bbb-record-core start", the processing and all the files are being generated.

Even so we still have differences between the bbb-web.log in both servers, we are not able to see any line of org.bigbluebutton.api.RecordingServiceHelperImp:

2014-10-24 16:51:19,802 DEBUG [org.bigbluebutton.api.messaging.RedisMessagingService] - Message: {"internalUserId":"y1iut7vjrjax","meetingId":"54c7b884c7b5ecc25ddc30052fe2b071f2ba801f-1414162253966","messageId":"UserLeftEvent"}

2014-10-24 16:51:19,802 WARN [org.bigbluebutton.api.MeetingService] - The meeting 54c7b884c7b5ecc25ddc30052fe2b071f2ba801f-1414162253966 doesn't exist

2014-10-24 16:51:19,915 DEBUG [org.bigbluebutton.api.messaging.RedisMessagingService] - Message Received in channel: bigbluebutton:meeting:system

2014-10-24 16:51:19,915 DEBUG [org.bigbluebutton.api.messaging.RedisMessagingService] - Message: {"meetingId":"54c7b884c7b5ecc25ddc30052fe2b071f2ba801f-1414162253966","messageId":"MeetingEndedEvent"}

2014-10-24 16:51:19,916 DEBUG [org.bigbluebutton.api.messaging.RedisMessagingService] - *** Meeting 54c7b884c7b5ecc25ddc30052fe2b071f2ba801f-1414162253966 Message MeetingEndedEvent

2014-10-24 16:51:19,916 WARN [org.bigbluebutton.api.MeetingService] - The meeting 54c7b884c7b5ecc25ddc30052fe2b071f2ba801f-1414162253966 doesn't exist

Thanks in advanced for your help

El jueves, 23 de octubre de 2014 17:59:25 UTC+2, grui escribió:

[grui]

Hi,

Currently the bbb server is working, processing and publishing the meetings, but we still have differences in the bbb-web.log between our servers.
We noticed yesterday some log entries from RecordingServiceHelperImp in the log, but today they are missing again and we have the message meeting doesn't exist..
So I would like to know if its possible to start it manually? and what it is meaning of the message "meeting doesn't exist".

Regards.

El jueves, 23 de octubre de 2014 17:59:25 UTC+2, grui escribió: