ReportService Failing

[KenMed]

I've just started running into failures with some calls to the report API. These calls just started failing yesterday (7/21/2011). Previously they worked daily for the last few months.

Any idea what's up?

Here's the XML (request and response - with the email and tokens removed):

<SOAP-ENV:Body><validateReportJob><job xmlns:impl='https://adwords.google.com/api/adwords/v13' xsi:type='impl:DefinedReportJob'><selectedReportType>Query</selectedReportType><name>REMOVED</name><startDay>2011-06-21</startDay><endDay>2011-07-21</endDay><aggregationTypes>Creative</aggregationTypes><aggregationTypes>Daily</aggregationTypes><selectedColumns>Query</selectedColumns><selectedColumns>MatchType</selectedColumns><selectedColumns>Campaign</selectedColumns><selectedColumns>CampaignId</selectedColumns><selectedColumns>CampaignStatus</selectedColumns><selectedColumns>AdGroup</selectedColumns><selectedColumns>AdGroupStatus</selectedColumns><selectedColumns>CreativeId</selectedColumns><selectedColumns>Impressions</selectedColumns><selectedColumns>Clicks</selectedColumns><selectedColumns>CTR</selectedColumns><selectedColumns>CPC</selectedColumns><selectedColumns>Cost</selectedColumns><selectedColumns>AveragePosition</selectedColumns><selectedColumns>Conversions</selectedColumns><selectedColumns>ConversionRate</selectedColumns><selectedColumns>CostPerConverstion</selectedColumns><selectedColumns>AdDistributionWithSearchPartners</selectedColumns><selectedColumns>DeliveryType</selectedColumns><crossClient>true</crossClient><clientEmails>REMOVED</clientEmails><includeZeroImpression>false</includeZeroImpression></job></validateReportJob></SOAP-ENV:Body></SOAP-ENV:Envelope></code><br /><h1>Response XML</h1><code>HTTP/1.1 500 Internal Server Error^M
Content-Type: text/xml; charset=iso-8859-1^M
Date: Fri, 22 Jul 2011 21:52:05 GMT^M
Expires: Fri, 22 Jul 2011 21:52:05 GMT^M
Cache-Control: private, max-age=0^M
X-Content-Type-Options: nosniff^M
X-Frame-Options: SAMEORIGIN^M
X-XSS-Protection: 1; mode=block^M
Server: GSE^M
Transfer-Encoding: chunked^M
^M
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
 <soapenv:Header>
  <responseTime soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/adwords/v13">1141</responseTime>
  <operations soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/adwords/v13">1</operations>
  <units soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/adwords/v13">1</units>
  <requestId soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/adwords/v13">3427973e45d6da986ff08352864c5205</requestId>
 </soapenv:Header>
 <soapenv:Body>
  <soapenv:Fault>
     <faultcode>soapenv:Server.userException</faultcode>

     <faultstring>Either this object does not exist, or this user does not have permission to access it.</faultstring>

     <detail>
      <ns1:fault xmlns:ns1="https://adwords.google.com/api/adwords/v13">
       <ns1:code>4</ns1:code>

       <ns1:message>Either this object does not exist, or this user does not have permission to access it.</ns1:message>

       <ns1:trigger>REMOVED</ns1:trigger>

    </ns1:fault>

   </detail>

  </soapenv:Fault>
 </soapenv:Body>
</soapenv:Envelope></code>

[Eric Koleda]

Hi Ken,

This error is likely do to a Google Apps domain migration on the account you used in the clientEmails field:

http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=188607

Have the user log into their account, complete the migration, and then log into the AdWords web interface.  This will update their account information and the API should work again.

Best,

- Eric Koleda, AdWords API Team