Tizra Support

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Welcome! We hope you'll find this group useful for sharing tips, questions, ideas and comments relating to the Tizra digital publishing platform. The Tizra team keeps a close eye on this group, so it's your best bet if you're looking for quick response on matters of general interest to the Tizra community.

This group is open to anyone who uses, or is considering using the Tizra platform. More information about Tizra at http://tizra.com.

TO REPORT DOWNTIME OR OTHER CRITICAL ISSUES: Please use the contact information provided by your normal Tizra point of contact.

For routine bug reports, please use our issue tracker.

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5/6/15

Apparent botnet attack

Earlier today, a Tizra customer (who has been notified) experienced a pattern of suspicious activity

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Apparent botnet attack

Earlier today, a Tizra customer (who has been notified) experienced a pattern of suspicious activity

5/6/15

4/28/15

Content viewing issues earlier this morning

For about seven minutes this morning, starting around 9:31am EDT, users on a number of Tizra-hosted

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Content viewing issues earlier this morning

For about seven minutes this morning, starting around 9:31am EDT, users on a number of Tizra-hosted

4/28/15

4/17/15

Freemarker Error on Admin Panel

This issue has been addressed and Admin functions can again be accessed as usual. Note that we're

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Freemarker Error on Admin Panel

This issue has been addressed and Admin functions can again be accessed as usual. Note that we're

4/17/15

3/2/15

Issue with too many offers being displayed

The issue with Offer display has now been addressed and all should be functioning normally. Please

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Issue with too many offers being displayed

The issue with Offer display has now been addressed and all should be functioning normally. Please

3/2/15

1/28/15

"Ghost" vulnerability has been patched

We updated our servers last night to address the recently discovered "Ghost" vulnerability

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"Ghost" vulnerability has been patched

We updated our servers last night to address the recently discovered "Ghost" vulnerability

1/28/15

1/6/15

Issues with manual license creation

A fix is now in place for this issue. Please let us know if you see further problems. On Tuesday,

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Issues with manual license creation

A fix is now in place for this issue. Please let us know if you see further problems. On Tuesday,

1/6/15

12/29/14

Performance issues resolved

Tizra customer sites experienced slowdowns and errors during a period of about 15 minutes starting at

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Performance issues resolved

Tizra customer sites experienced slowdowns and errors during a period of about 15 minutes starting at

12/29/14

9/25/14

Addressing the Bash "Shellshock" bug

Because of the nature of our systems, Tizra's exposure to the widely reported Bash "

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Addressing the Bash "Shellshock" bug

Because of the nature of our systems, Tizra's exposure to the widely reported Bash "

9/25/14

7/24/14

New Thumbnail Browse Option

Hi All-- I wanted to let you know about a new option available to all Tizra customers, which we think

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New Thumbnail Browse Option

Hi All-- I wanted to let you know about a new option available to all Tizra customers, which we think

7/24/14

7/17/14

Scheduled maintenance tonight

No downtime was required last night, but we will be doing further work to upgrade the search

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Scheduled maintenance tonight

No downtime was required last night, but we will be doing further work to upgrade the search

7/17/14

6/20/14

Scheduled maintenance tonight

We will be taking the Tizra servers down briefly tonight to upgrade to faster disk drives. Downtime

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Scheduled maintenance tonight

We will be taking the Tizra servers down briefly tonight to upgrade to faster disk drives. Downtime

6/20/14

6/17/14

Dramatically improved response times

The server upgrade and performance tuning we did over the weekend have had an even larger impact on

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Dramatically improved response times

The server upgrade and performance tuning we did over the weekend have had an even larger impact on

6/17/14

6/14/14

Scheduled maintenance this Saturday, 3-5pm EDT

The scheduled upgrades were completed with about 12 minutes total downtime. Overall performance is

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Scheduled maintenance this Saturday, 3-5pm EDT

The scheduled upgrades were completed with about 12 minutes total downtime. Overall performance is

6/14/14

6/12/14

Publishing issues yesterday

Due to updates in our publishing infrastructure, some attempts to publish Documents yesterday led to

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Publishing issues yesterday

Due to updates in our publishing infrastructure, some attempts to publish Documents yesterday led to

6/12/14

6/2/14

Brief outages this morning

We had two or three brief outages this morning starting at around 8:30am EDT. Sites are now running

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Brief outages this morning

We had two or three brief outages this morning starting at around 8:30am EDT. Sites are now running

6/2/14

5/29/14

Over the Memorial Day weekend and into yesterday we made further adjustments which give us more

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Over the Memorial Day weekend and into yesterday we made further adjustments which give us more

5/29/14

5/20/14

More Power! And simpler PDF linking

Hi All-- A couple of quick updates: All Tizra customers should be seeing faster site performance due

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More Power! And simpler PDF linking

Hi All-- A couple of quick updates: All Tizra customers should be seeing faster site performance due

5/20/14

catherine.winchild

4/30/14

New Version of Tizra's PDF Prep Guide is Now Available

The latest version of Tizra's PDF Prep Guide is now available. In this new edition, we've

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New Version of Tizra's PDF Prep Guide is Now Available

The latest version of Tizra's PDF Prep Guide is now available. In this new edition, we've

4/30/14

4/17/14

Security rebuild completed last night

Last night we completed a process begun early last week to address risks associated with the

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Security rebuild completed last night

Last night we completed a process begun early last week to address risks associated with the

4/17/14

4/15/14

Brief outages this afternoon

We had two brief outages this afternoon starting at around 3:40pm EDT and lasting for a few minutes

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Brief outages this afternoon

We had two brief outages this afternoon starting at around 3:40pm EDT and lasting for a few minutes

4/15/14

4/10/14

Heartbleed OpenSSL bug

To allow a little more time for the server rebuild, we have re-scheduled the cutover to tomorrow

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Heartbleed OpenSSL bug

To allow a little more time for the server rebuild, we have re-scheduled the cutover to tomorrow

4/10/14

4/4/14

Transient outage

Site access was interrupted for a few minutes this morning around 9:50am EDT. Everything appears to

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Transient outage

Site access was interrupted for a few minutes this morning around 9:50am EDT. Everything appears to

4/4/14

3/31/14

Transient outage

Systems recovered from a brief outage at 1:34pm EDT today. We are looking into the cause.

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Transient outage

Systems recovered from a brief outage at 1:34pm EDT today. We are looking into the cause.

3/31/14

3/26/14

Sites should be functioning normally again. The underlying issue relates to some highly unusual PDFs

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Sites should be functioning normally again. The underlying issue relates to some highly unusual PDFs

3/26/14

catherine.winchild

3/18/14

Latest Version of the Tizra Help Manual Now Available

The latest version of the Tizra Help Manual is now available! You can link to it here. New help

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Latest Version of the Tizra Help Manual Now Available

The latest version of the Tizra Help Manual is now available! You can link to it here. New help

3/18/14

3/12/14

Admin panel login issue

Admin panel login should be back to normal now. Please let us know if you see continued problems.

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Admin panel login issue

Admin panel login should be back to normal now. Please let us know if you see continued problems.

3/12/14

3/7/14

Transient outages this morning

This morning we experienced two brief outages during which end user and admin access was interrupted.

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Transient outages this morning

This morning we experienced two brief outages during which end user and admin access was interrupted.

3/7/14

Abe Dane, David G Durand4

2/24/14

New metadata options

There is a brief description of the new property features on the Tizra customer wiki: https://github.

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New metadata options

There is a brief description of the new property features on the Tizra customer wiki: https://github.

2/24/14

2/21/14

Access issues between 12am & 3:17am ET

It turns out there were still some undetected problems that until recently continued to cause some

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Access issues between 12am & 3:17am ET

It turns out there were still some undetected problems that until recently continued to cause some

2/21/14

1/28/14

Bug in reader zoom feature

A fix has been successfully applied, and the reader zoom feature is again functioning normally.

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Bug in reader zoom feature

A fix has been successfully applied, and the reader zoom feature is again functioning normally.

1/28/14

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