TurtleBot2 problem.

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Yujin Sales

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Mar 16, 2016, 7:29:23 PM3/16/16
to Kobuki Users, Kobuki

Dear Kobuki Team.

Good morning.

 

I got a e-mail about TurtleBot’s problem.

Please check the below text and tell me how to reply to customer.

 

Have a nice day.

Best regards.

Min-su.

 

Hello Yujijin Robot,

 

My name is Mark Onaga, assistant director of operations with Innovation Matrix, Inc., and we recently bought a Kobuki Turtlebot a few weeks ago, and last week, when moving the robot with:

 

roslaunch turtlebot_teleop keyboard_teleop.launch

 

One of the wheels became stuck (locked) and couldn’t move.  The other wheel moves just fine.  It happened after increasing the speed with keyboard teleoperation, and had a collision with a chair.

 

We have not opened up the robot to look inside, yet.  How would you advise?

 

Regards,

 

Mark Onaga（大永マーク）

Assistant Director, Pacific Rim Business

3080 Olcott St., B105, Santa Clara, CA 95054

+1 408-329-4422 (Tel)

+1 650-793-7769 (Cell)

+1 408-716-2553 (Fax)

website: www.innovation-matrix.com

Twitter: @robomatrix

e-mail: ma...@innovation-matrix.com

Facebook: www.facebook.com/AvatarRobot

 

 

 

Min-su Kim | Assistant Manager | Robot Business Development
Yujin Robot Co.,Ltd. | #1214, Namsung Plaza, 345-30 | Gasan-Dong, Guemcheon-Gu, Seoul| Republic of Korea
T +82-70-4657-7024 | F +82-2-2026-1440 | M +82-10-9375-6096 | E msk...@yujinrobot.com   

http://www.yujinrobot.com

Daniel Stonier

unread,
May 5, 2016, 9:18:09 PM5/5/16
to Yujin Sales, Kobuki Users, Kobuki
On Thu, Mar 17, 2016 at 8:29 AM, Yujin Sales <sa...@yujinrobot.com> wrote:

Dear Kobuki Team.

Good morning.

 

I got a e-mail about TurtleBot’s problem.

Please check the below text and tell me how to reply to customer.

 

Have a nice day.

Best regards.

Min-su.

 

Hello Yujijin Robot,

 

My name is Mark Onaga, assistant director of operations with Innovation Matrix, Inc., and we recently bought a Kobuki Turtlebot a few weeks ago, and last week, when moving the robot with:

 

roslaunch turtlebot_teleop keyboard_teleop.launch

 

One of the wheels became stuck (locked) and couldn’t move.  The other wheel moves just fine.  It happened after increasing the speed with keyboard teleoperation, and had a collision with a chair.

 

We have not opened up the robot to look inside, yet.  How would you advise?


If they don't want the hassle of sending it back and forth they could 1) take some pictures, 2) try to fix it themselves, 3) if it fails, send it back for repairs. Hard to give any more detailed advice without knowing any details ;)

Daniel
 

 

Regards,

 

Mark Onaga（大永マーク）

Assistant Director, Pacific Rim Business

3080 Olcott St., B105, Santa Clara, CA 95054

+1 408-329-4422 (Tel)

+1 650-793-7769 (Cell)

+1 408-716-2553 (Fax)

website: www.innovation-matrix.com

Twitter: @robomatrix

e-mail: ma...@innovation-matrix.com

Facebook: www.facebook.com/AvatarRobot

 

 

 

Min-su Kim | Assistant Manager | Robot Business Development
Yujin Robot Co.,Ltd. | #1214, Namsung Plaza, 345-30 | Gasan-Dong, Guemcheon-Gu, Seoul| Republic of Korea
T +82-70-4657-7024 | F +82-2-2026-1440 | M +82-10-9375-6096 | E msk...@yujinrobot.com   

http://www.yujinrobot.com

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