Aw Snap SIGILL Error

[Matt Gallimore]

I am having issues with gmail and other tabs crashing to the default google "Aw Snap" page. I can confirm that it is Xfanatical causing it as it does not happen when i remove the extension. Any ideas on the remedy to fix this?

[Jason Huang]

Hello, 

Sorry to hear about issue. Yes, we can confirm this issue is happening for Gmail only. We'll figure out the root cause, and address it as quickly as we can in the next version.

In this meantime, please try this workaround to disable xFanatical Safe Doc's policies that are enforced for Gmail. This allows Safe Doc to continue enforcing policies for other Google Workspace for Education services without uninstalling. 

1. Go to Google Admin > Device > Chrome > Apps & extensions > Users & browsers, and select xFanatical Safe Doc.
2. On the right pane, in the field Blocked hosts, enter https://mail.google.com. 
3. Click Save.

Once we publish a fix, we will keep you updated and you can remove the Blocked hosts by then.

Thank you for reporting the issue.

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Jason Huang

Cofounder and Product Manager at xFanatical

[Jason Huang]

Hello Matt, we've identified the root cause and resolved the Gmail "Aw Snap" crash issue in the recent xFanatical Safe Doc release v1.57.4. If you have used the workaround last Friday, you can undo the workaround. 

Thank you so much for reporting the issue. We really appreciate it. 
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Jason Huang

Cofounder and Product Manager at xFanatical

[Matt Gallimore]

Awesome, thanks for the update!