Wheelchair Getaways Member Q&A

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This is an exclusive community for WG's members to ask questions and find assistance on questions related to running your business.

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Michael Lennon, Damon Didier2

7/28/22

Rent Centric Issues

Michael, Your settings in RC are correct and on the call we had we presented an alternative way for

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Rent Centric Issues

Michael, Your settings in RC are correct and on the call we had we presented an alternative way for

7/28/22

Damon Didier

7/1/22

I have an international customer that wants to rent. What should I do?

Our insurance company, PSA, requires the international driver have an international driving permit.

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I have an international customer that wants to rent. What should I do?

Our insurance company, PSA, requires the international driver have an international driving permit.

7/1/22

Misty Scott, Damon Didier2

6/8/22

Refuel Charge

Misty, To change it inside of RentCentric, do the below. If you need the text of the DISCLOSURES

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Refuel Charge

Misty, To change it inside of RentCentric, do the below. If you need the text of the DISCLOSURES

6/8/22

Michael Lennon, Damon Didier2

4/5/22

Company info not showing up on contract and email invoice

Please confirm that this is working now. RentCentric replied with: We have updated your contract and

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Company info not showing up on contract and email invoice

Please confirm that this is working now. RentCentric replied with: We have updated your contract and

4/5/22

Stell Castellano, Damon Didier2

3/25/22

New user setup

Stell, You can use the Add / Remove user form here: Add / Remove Users It's available at the

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New user setup

Stell, You can use the Add / Remove user form here: Add / Remove Users It's available at the

3/25/22

Damon Didier2

3/18/22

How do I reset or get my password for RentCentric?

The only way today to reset your password is to send a request to Wheelchair Getaways to reset the

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How do I reset or get my password for RentCentric?

The only way today to reset your password is to send a request to Wheelchair Getaways to reset the

3/18/22

Damon Didier2

3/17/22

RentCentric Reservation Sort

Click on the grid header to sort your reservations. Watch attached video. On Thursday, March 17, 2022

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RentCentric Reservation Sort

Click on the grid header to sort your reservations. Watch attached video. On Thursday, March 17, 2022

da...@wheelchairgetaways.com

3/17/22

Stell Castellano, Damon Didier2

3/16/22

Who is in charge of Rentcentric?

Stell, The RentCentric account is managed for most Members by us, Wheelchair Getaways. You've

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Who is in charge of Rentcentric?

Stell, The RentCentric account is managed for most Members by us, Wheelchair Getaways. You've

3/16/22

Misty Scott, Katie Harkness2

3/11/22

Will this insurance work for a rental?

Hi Misty! I checked in with the insurance company. So, the letter should have an official raised seal

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Will this insurance work for a rental?

Hi Misty! I checked in with the insurance company. So, the letter should have an official raised seal

3/11/22

Damon Didier

3/11/22

What I needed on a COI for a business

Certificate of insurance with the following: General Liability: 1 million per incident 2 million

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What I needed on a COI for a business

Certificate of insurance with the following: General Liability: 1 million per incident 2 million

3/11/22

Damon Didier

3/3/22

What wheelchair van manufacturers are safe to purchase from?

Wheelchair Getaways is closely aligned with NMEDA. NMEDA has the highest standards for manufacturer

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What wheelchair van manufacturers are safe to purchase from?

Wheelchair Getaways is closely aligned with NMEDA. NMEDA has the highest standards for manufacturer

3/3/22

Wheelchair Getaways Q&A

3/2/22

Can you please confirm minimum age requirement for rental in my state?

As a company we recommend rentals to people 21+. Each individual member can decide whether they want

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Can you please confirm minimum age requirement for rental in my state?

As a company we recommend rentals to people 21+. Each individual member can decide whether they want

3/2/22

Wheelchair Getaways Q&A

2/9/22

I want to copy the Rates in RentCentric from one location to multiple locations. How do I do that?

Great question. This can only be performed by the Administrator. Rates that have identical names will

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I want to copy the Rates in RentCentric from one location to multiple locations. How do I do that?

Great question. This can only be performed by the Administrator. Rates that have identical names will

2/9/22

Wheelchair Getaways Q&A

2/7/22

In RentCentric, the tax rate for a day is not showing. What can I do?

The tax is most likely expired. Try going into the settings and extend out the expiration.

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In RentCentric, the tax rate for a day is not showing. What can I do?

The tax is most likely expired. Try going into the settings and extend out the expiration.

2/7/22

Katie Muise

4/13/21

Where are my rates?!?!

I tried to booked a reservation for this the summer and I have no rates available - any suggestions?

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Where are my rates?!?!

I tried to booked a reservation for this the summer and I have no rates available - any suggestions?

4/13/21

Damon Didier, Katie Muise2

4/1/21

The customer told me they have "Full Coverage". Are they really covered for renting an accessible van?

Most of the time...I definitely recommend calling their agent and explaining what they are renting.

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The customer told me they have "Full Coverage". Are they really covered for renting an accessible van?

Most of the time...I definitely recommend calling their agent and explaining what they are renting.

4/1/21

Damon Didier, Katie Muise2

4/1/21

How do I add a vehicle in Rent Centric?

You can go to the vehicle tab and the click "add" in the upper right hand corner. On

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How do I add a vehicle in Rent Centric?

You can go to the vehicle tab and the click "add" in the upper right hand corner. On

4/1/21

Damon Didier

3/31/21

I rented a vehicle to someone who didn't have a valid license. They had an accident. What do I do?

I rented a vehicle to someone who didn't have a valid license. They had an accident. What do I do

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I rented a vehicle to someone who didn't have a valid license. They had an accident. What do I do?

I rented a vehicle to someone who didn't have a valid license. They had an accident. What do I do

3/31/21

Damon Didier

3/31/21

How do I add or remove a member to Rent Centric?

I have a new member and I have to remove another member from Rent Centric?

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How do I add or remove a member to Rent Centric?

I have a new member and I have to remove another member from Rent Centric?

3/31/21

Damon Didier

3/29/21

What do I do when a rental isn't available?

When a customer calls and we do not have a van available what should I do?

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What do I do when a rental isn't available?

When a customer calls and we do not have a van available what should I do?

3/29/21