Issue 534 in webp: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.

[mm494… via monorail]

Status: New
Owner: ----
Labels: Type-Defect Priority-Medium

New issue 534 by mm494...@gmail.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534

What steps will reproduce the problem?
1.image convert webp format
2.But not upload this error generate
3.This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?


Please provide any additional information below.
''This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading."

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[mar… via monorail]

Updates:
Status: WontFix

Comment #1 on issue 534 by mar...@google.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c1

Hi, it looks like you are trying to use a WebP image with Wordpress?
Wordpress just added WebP support in the latest version, version 5.8.
If you are the owner of the Wordpress website, you should update it to 5.8. See https://wordpress.org/support/article/updating-wordpress/
If you are not the owner of the website, please contact the website owners instead.

[mm494… via monorail]

Comment #2 on issue 534 by mm494...@gmail.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c2

Wordpress new version install but problem no solove

[mar… via monorail]

Comment #3 on issue 534 by mar...@google.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c3

If you have the latest version, I think it's possible that the PHP server doesn't support webp. Wordpress relies on imagick, or libGD if imagick is not installed. If you don't have imagick, try installing it? Or updating it? If you are using a lossless webp in particular, you need imagick.

In the wordpress backend, if you go to the "Tools" menu, then "Site Health", there is a "Media Handling" section that should show the version of imagick (if present) and supported image formats.

I am not a wordpress expert, so if that doesn't help, you should be able to get help from the Wordpress support forums: https://wordpress.org/support/forums/

[mm494… via monorail]

Comment #4 on issue 534 by mm494...@gmail.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c4

No solove this problem

[jz… via monorail]

Updates:
Cc: adams...@earthboundhosting.com

Comment #5 on issue 534 by jz...@google.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c5

Adam, any pointers on debugging a wordpress setup?

[adams… via monorail]

Comment #6 on issue 534 by adams...@earthboundhosting.com: This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.
https://bugs.chromium.org/p/webp/issues/detail?id=534#c6

Can you please check the Image Handling information under Tools->Sit3 Health. This will tell you what image engine your server is using and what image formats it supports. what does it say?


If you don't have webp support, you may need to ask your host to add it. Where is the site hosted?

[Yvon Kim]

Bluehost for me. I have the same problem

[Sulaman Wadiwala]

After Installing GD & Imagick Lib it started working ..
Thanks you very muck .. 

[Sazzad Hossain]

how to install GD & Imagick lib on Bluehost, please tell me, I need this very soon.

[christhu raja]

for this error happened when i updated to the latest php update...downgrade the php version ....for me the required libraries got installed when i downgraded