Reset system

[Colleen D]

Morning,

We are having a problem with our signage boxes - all 4 seem to be off line and we can't get them to reset. Can you check on them from your side and see if there's a problem we can't see?

We had this problem last year with one of our boxes that you checked into and "reset" somehow. Not sure what it was, but it would be appreciated if you could do it again.

Thanks,

Colleen

ZAGPAD Marketing Department

[viewneo support team]

Hello Colleen,

Thank you for your message. I recommend to directly contact us via email at sup...@viewneo.com instead of asking for help in the forum.

Anyway i had a look in your account and wondering about that on each location both devices having the last heartbeat at nearly the same time. Is there maybe a possibility that the credentials for the wifi in use changed at some point (password change for example)? I would like to recommend to check the wifi connection on these devices first, before performing a reset.

https://docs.viewneo.com/en/hard-software-systeme/digital-signage-player/viewneo-4k-signagebox-v2-einstellungen/wlan-nachtraeglich-aedern

Devicegroup EVMB:
EV-A


EV-B


Devicegroup Greece Ridge Mall:

GR-A Navy


GR-B Navy


If the wifi settings update does not fix the issue, you can also perform a hardware factory reset. Please notice that with factory reset of a device, you need to delete the current device registration in your account, and proceed the registration setup again.

https://docs.viewneo.com/en/hard-software-systeme/digital-signage-player/viewneo-4k-signagebox-v2-einstellungen/player-reset-2

Looking forward for your feedback.

Greetings from Duesseldorf

Sebastian

viewneo Support

viewneo Docs

A comprehensive documentation with detailed information and helpful tutorials about our software and hardware can be found in the viewneo docs

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Discover our YouTube channel with many helpful tutorials, tips and tricks for your daily work with viewneo: viewneo on YouTube 

---- an Fr, 03 Mai 2024 07:56:26 +0200 "Simone Schnellert-Müller"<simone.schne...@adversign-media.de> hat geschrieben ----

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[viewneo support team]

Hello ,

I would like to inquire if you need any further help with this issue? This ticket will be closed for the moment. If you answer on this message will reopen it again.

I would be glad about a short feedback.

Greetings from Duesseldorf

Sebastian

viewneo Support

viewneo Docs

A comprehensive documentation with detailed information and helpful tutorials about our software and hardware can be found in the viewneo docs

viewneo Tube

Discover our YouTube channel with many helpful tutorials, tips and tricks for your daily work with viewneo: viewneo on YouTube  

---- an Fr, 03 Mai 2024 14:02:07 +0200 "viewneo support team"<sup...@viewneo.com> hat geschrieben ----

To view this discussion on the web visit https://groups.google.com/a/viewneo.com/d/msgid/viewneo-forum/edbsn83debf26f4163ffc0cfb0b91d97e066c1ff66ff625113e34ea12a5b60750340b_8g9sj_18f3e55423d%40zohodesk.eu.